Financial Center Manager II - Lindbergh Plaza

Fifth Third Bank • Atlanta, GA

9d

About The Position

The Financial Center Manager will participate in a comprehensive, customized onboarding and education program, with rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. The program is designed to prepare successful candidates for a Financial Center Manager role. After successful completion of the training program, the FCMA role will be placed in a Financial Center.

The role involves learning to deepen Consumer and Small Business customer relationships, deliver memorable customer experiences, understand and communicate the bank’s products and services, and identify customers’ financial needs through a consultative sales process. It also develops skills in building a book of business, coaching and leading a team, and collaborating with business partners. The position participates in community-benefiting activities and is expected to follow the Bancorp Code of Business Conduct and Ethics and related policies.

The position is based in a normal office environment and may involve extended computer-screen viewing and periodic travel within the Bancorp footprint for meetings or training. The location listed is Atlanta, Georgia 30324.

Requirements

• College degree or two or more years of leadership experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Ability to successfully execute and coach sales activities.
• Business acumen.
• Demonstrated ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Responsibilities

• Complete the FCMA roadmap and all onboarding activities from the first day through program completion, including successful completion of a Consultative Selling Skills Certification.
• Develop proficiency in deepening Consumer and Small Business customer relationships by providing a memorable customer experience.
• Gain and maintain working knowledge of Fifth Third products, services, processes, and internal resources to guide and lead the team.
• Use consultative sales skills to proactively identify current or prospective customers’ financial needs and recommend appropriate solutions.
• Learn to develop an integrated book-of-business strategy in which customers across all channels receive a Financial Needs Assessment and are assigned to the best banker for ongoing proactive support.
• Learn to source, develop, coach, and lead a team that reinforces Core Values and business strategies.
• Learn to cultivate a One Bank culture that proactively collaborates with business partners.
• Participate in activities that benefit the communities served.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling expected ethical behavior.
• Assist in providing employees with timely, candid, and constructive feedback and in developing employees to their full potential.
• Assist in providing challenging opportunities that enhance employee career growth and recognize and reward employee accomplishments.
• Perform additional duties as assigned.

Benefits

• The company describes comprehensive benefits and differentiated compensation offerings intended to support employees’ physical, financial, emotional, and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager