Financial Center Manager II- Pontiac

Fifth Third Bank • Pontiac, MI

4d • Onsite

About The Position

The Financial Center Manager (FCM) leads and coaches a team responsible for consistent operating rhythms, customer onboarding, ongoing relationship management, and an exceptional customer experience. The manager strengthens and grows the financial center’s book of business through consumer and small-business relationships, deposits, assets, fee-based services, and the development and retention of new and existing customers. The role provides direction and oversight for sales and service support, daily operations, and staffing to maintain a high level of quality. Each financial center is tiered according to factors such as household count, revenue, and opportunity, and the FCM is accountable for sustaining and growing the business.

The FCM models consultative sales practices, identifies customers’ financial needs, recommends appropriate solutions, and ensures customers across channels receive a Financial Needs Assessment and proactive support from an appropriate banker. The manager develops and leads employees, collaborates with business partners to cultivate a One Bank culture, and participates in activities benefiting local communities. The position also carries responsibility for risk management and for following the Bancorp Code of Business Conduct and Ethics and related policies and procedures.

The role is based in a normal office environment and includes extended viewing of computer screens and periodic travel within the Bancorp footprint for meetings or training. The position requires S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment.

Requirements

• College degree or at least 2 years of experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Ability to execute and coach sales activities successfully.
• Business acumen.
• Demonstrated ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Nice To Haves

• Previous management experience preferred.
• Experience in the financial industry and experience managing a P&L are a plus.

Responsibilities

• Lead and coach a team to maintain consistent operating rhythms and deliver customer onboarding and ongoing relationship management.
• Deepen consumer and small-business relationships by providing a memorable customer experience.
• Grow and sustain the financial center’s book of business, including deposits, assets, fee-based services, and customer relationships.
• Drive growth of the small-business book of business.
• Oversee sales and service support, daily operations, and staffing needs to ensure quality.
• Demonstrate working knowledge of Fifth Third products, services, processes, and internal resources, and guide the team accordingly.
• Model consultative sales practices to identify customer financial needs and recommend appropriate solutions.
• Deliver an integrated book-of-business strategy, ensuring customers across channels receive a Financial Needs Assessment and proactive ongoing support from the best-suited banker.
• Source, develop, coach, and lead a team that reinforces company Core Values and business strategies.
• Provide employees with timely, candid, and constructive feedback; support their development and career growth; recognize and reward accomplishments; and help build talent bench strength and succession plans.
• Cultivate a One Bank culture through proactive collaboration with business partners.
• Participate in activities that benefit the communities served.
• Identify, assess, manage, monitor, and report risks while following policies and procedures and operating within the Bank’s risk appetite.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling ethical behavior.
• Perform additional duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Incentive compensation plan eligibility, with payments based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager