Financial Center Manager II

Simmons Bank•Sedalia, MO

11d

About The Position

The Financial Center Manager leads a banking-center team in meeting customers’ financial needs through consultative service and valued solutions. The manager is accountable for revenue, loan and deposit growth, recruiting and developing associates, and helping staff surpass performance objectives. The role also involves community engagement, business development, expense management, and oversight of the banking center’s operational soundness. The manager promotes Simmons Bank’s branch services, digital capabilities, and business partner resources while maintaining customer satisfaction and compliance.

Requirements

High school diploma or GED.
Two to four years of management experience.
Ability to share and disseminate information consistently and effectively.
Ability to manage and lead an effective sales process while supporting excellent customer service.
Ability to embrace and positively lead a group in an evolving, fast-paced banking environment.
Ability to motivate and present information effectively in one-on-one and small-group settings to customers, clients, and employees.
Registration with the National Mortgage Licensing System and Registry (NMLS), or ability to obtain an NMLS license after employment.
Ability to travel occasionally for meetings, training, bank conversion, and acquisition support; travel is described as sporadic with minimal overnight or out-of-town travel.
Ability to provide support and guidance at other banking institutions within the market.

Nice To Haves

Bachelor of Science or Bachelor of Arts degree, or equivalent work experience.
Experience using MS Office programs.
Ability to use social media platforms to share brand awareness and obtain market knowledge.

Responsibilities

Manage goal attainment, customer service, marketing, and operations for the banking center.
Demonstrate and educate associates on the bank’s full range of resources, including branch services, digital capabilities, and business partner resources.
Meet regularly with staff to discuss time management, communication, goals, business matters, security, and operational policies.
Recruit, train, develop, evaluate, and coach staff to meet position expectations.
Help associates and the branch meet goals by providing needs-based solutions and recommendations.
Lead a partner-centric team that works with small business, corporate, and institutional partners, as well as mortgage and financial advisors.
Facilitate consumer loan requests, maintain knowledge of loan policies and procedures, assist with consumer loan portfolios, and coach staff on handling and selling consumer loans.
Grow existing and develop new small-business banking relationships through outside client-facing activity.
Retain and develop engaged associates to maintain high customer satisfaction.
Ensure departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including required compliance training.
Process customer requests and transactions accurately and professionally while identifying needs and recommending solutions.
Perform other duties and responsibilities as assigned.