Financial Center Manager II

Simmons Bank•Sedalia, MO

About The Position

The Financial Center Manager leads a team that meets customers’ financial needs through consultative service and exceptional customer care. The manager is accountable for financial results, including revenue and loan and deposit growth, by recruiting and developing associates to meet and exceed performance objectives. The role also involves community engagement, business development, expense management, and oversight of banking center operations.

Requirements

High school diploma or GED.
Two to four years of management experience.
Ability to share and communicate information consistently and effectively.
Ability to manage and lead an effective sales process while supporting excellent customer service.
Ability to lead a group through an evolving, fast-paced banking environment.
Ability to motivate and present information effectively in one-on-one and small-group settings.
Register with the National Mortgage Licensing System and Registry (NMLS) and/or obtain an NMLS license after employment.
Computer skills, including use of Microsoft Office programs.
Ability to understand and use social media platforms to support brand awareness and obtain market knowledge.
Ability to travel occasionally for meetings, training, bank conversions, and acquisition support; overnight or out-of-town travel is sporadic and minimal.
Ability to provide support and guidance at other banking institutions within the market.

Nice To Haves

Bachelor’s degree or equivalent work experience.

Responsibilities

Manage goal attainment, customer service, marketing, and operations for the banking center.
Demonstrate and educate associates on the bank’s resources, including branch services, digital capabilities, and business partners.
Meet regularly with staff about time management, communication, goals, business matters, security, and operational policies.
Recruit, train, develop, evaluate, and coach staff.
Help associates and the branch meet goals by identifying customer needs and recommending suitable solutions.
Lead a partner-centric team that works with small business, corporate and institutional partners, mortgage professionals, and financial advisors.
Facilitate consumer loan requests, maintain knowledge of loan policies and procedures, assist with consumer loan portfolios, and coach staff on handling loan requests.
Grow existing and develop new small-business banking relationships through client-facing activity outside the banking center.
Maintain high client satisfaction by retaining and developing engaged associates.
Ensure departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including required compliance training.
Process customer requests and transactions accurately and professionally while identifying needs and recommending solutions.
Perform other duties and responsibilities as assigned.