Financial Center Manager II- Pontiac

Fifth Third Bank • Pontiac, MI

3d • Onsite

About The Position

The Financial Center Manager (FCM) leads and coaches a team responsible for consistent operating rhythms, customer onboarding, and ongoing relationship management. The role strengthens and grows the financial center’s book of business while delivering an exceptional customer experience. The FCM provides direction and oversight for sales and service support, daily operations, staffing, and quality, and is accountable for sustaining and growing the business through deposits, assets, fee-based services, and the development and retention of consumer and business customers.

The FCM promotes growth by identifying customer needs, recommending appropriate solutions, and ensuring customers receive a Financial Needs Assessment and proactive support from the appropriate banker across channels. The role also develops employees, collaborates with business partners, participates in community activities, and manages risk within the Bank’s risk appetite. The position is based in a normal office environment, includes extended viewing of computer screens, and may require periodic travel within the Bancorp footprint for meetings or training.

Requirements

• College degree or at least 2 years of experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Ability to successfully execute and coach sales activities.
• Business acumen.
• Demonstrated ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.

Nice To Haves

• Previous management experience.
• Experience in the financial industry.
• Experience managing a P&L.

Responsibilities

• Lead and coach a team to deliver consistent operating rhythms, customer onboarding, and ongoing relationship management.
• Strengthen and grow the financial center’s book of business and provide an exceptional customer experience.
• Provide direction and oversight for sales and service support, daily operations, staffing needs, and quality.
• Promote growth in deposits, assets, fee-based services, and consumer and business customer relationships.
• Deepen consumer and small business relationships through a memorable customer experience.
• Maintain working knowledge of Fifth Third products, services, processes, and internal resources to guide the team.
• Use and coach the consultative sales process to identify customer financial needs and recommend appropriate solutions.
• Ensure customers across all channels receive a Financial Needs Assessment and are assigned to the appropriate banker for ongoing support.
• Source, develop, coach, and lead a team that reinforces company Core Values and business strategies.
• Cultivate a One Bank culture by proactively collaborating with business partners.
• Participate in activities that benefit the communities served.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling ethical behavior.
• Identify, assess, manage, monitor, and report risks while operating within the Bank’s risk appetite.
• Provide employees with timely, candid, constructive feedback; support their development and career growth; and recognize and reward accomplishments.
• Help develop a talent pool to support bench strength and succession planning.
• Perform additional duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Eligible to participate in an incentive compensation plan, with payments based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager