Financial Center Manager II

Simmons Bank•Memphis, TN

About The Position

The Financial Center Manager leads a team that meets customers’ financial needs through consultative service and an exceptional customer experience. The role is accountable for achieving defined revenue, loan-growth, and deposit-growth metrics by recruiting and developing associates to exceed performance objectives. The manager also participates in community and business-development activities, manages expenses, and oversees the banking center’s operational soundness.

Requirements

High school diploma or GED.
Two to four years of management experience.
Register with the National Mortgage Licensing System and Registry (NMLS) and/or obtain an NMLS license after employment.
Ability to share and disseminate information consistently and effectively.
Ability to manage and lead an effective sales process while supporting excellent customer service.
Ability to lead positively in an evolving, fast-paced banking environment.
Ability to motivate and present information effectively in one-on-one and small-group settings with customers, clients, and employees.
Proficiency with MS Office programs.
Ability to use social media platforms to support brand awareness and obtain market knowledge.
Ability to travel occasionally for meetings, training, bank conversions, and acquisition support, with minimal sporadic overnight or out-of-town travel.
Ability to provide support and guidance at other banking institutions within the market.

Nice To Haves

Bachelor of Science or Bachelor of Arts degree, or equivalent work experience.

Responsibilities

Manage goal attainment, customer service, marketing, and operations for the banking center.
Demonstrate and educate associates on the bank’s resources, including in-branch services, digital capabilities, and business-partner resources.
Meet regularly with staff to discuss time management, communication, goal progress, business matters, security, and operational policies.
Recruit, train, develop, evaluate, and coach staff to meet position expectations.
Help associates and the branch achieve goals by identifying customer needs and providing suitable solutions and recommendations.
Lead a partner-centered team working with small-business, corporate, institutional, mortgage, and financial-advisor partners.
Facilitate consumer loan requests, maintain knowledge of lending policies and procedures, support consumer loan portfolios, and coach staff on handling loan requests.
Grow existing and develop new small-business banking relationships through client-facing activity outside the branch.
Maintain high client satisfaction by retaining and developing engaged associates.
Ensure departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
Process customer requests and transactions accurately and professionally, engaging customers to identify needs and recommend solutions.
Perform other assigned duties and responsibilities.