Bank Manager Jobs

About The Position

Requirements

• Knowledge of Reg E, Visa rules, card production, online and mobile banking systems.
• Knowledge of imaging systems.
• Knowledge of system components for problem analysis.
• Ability to communicate effectively both verbally and in writing to a varying audience.
• Ability to work independently without close supervision.
• Ability to maintain professional work relationships with both internal and external customers, business partners, and vendors.
• Ability to demonstrate effective problem-solving and decision-making skills.
• Ability to prioritize and organize work and manage multiple tasks at one time while meeting exacting deadlines.
• Ability to lead, mentor, coach, develop, and motivate staff to achieve team goals.
• Ability to develop, interpret, and provide guidance on bank policies and procedures while maintaining strict confidentiality and bank secrecy.
• Ability to adapt, learn, and perform in a fast-paced, changing environment.
• Ability to work extended and/or flexible hours; including some weekends as needed.
• Ability to travel occasionally for business as needed.
• Skill and adequate proficiency using computer and Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Bachelor’s degree or commensurate work experience, required.
• Minimum of five (5) years’ banking or related financial industry experience, required.
• Minimum of (1) one year of experience with core software (e.g., Fiserv Premier) and the applicable interfaces to a core software platform, required.

Nice To Haves

• Minimum of three (3) years’ experience in a card production, online /mobile banking services and/or Reg E dispute experience, preferred.
• Minimum of two (2) of years’ supervisory experience, preferred.

Responsibilities

• Provides guidance and oversight to Digital Operations department.
• Oversees day-to-day operations of the Reg E Dispute team to ensure processing is handled according to established policies, procedures, and regulation.
• Performs quality assurance monitoring of Reg E disputes, card production, and to online and mobile banking activities.
• Tracks Reg E disputes, card production and online and mobile banking statistics and prepares and maintains reports for executive management.
• Resolves complex and sensitive customer complaints.
• Completes and/or oversees required system and application testing.
• Maintains accurate internal Digital Operations and Reg E disputes procedures and policies.
• Provides data for audit and compliance requests.
• Coordinates with fraud prevention teams, both internal and external, when fraud has occurred or is suspected.
• Reviews current fraud scenarios and provides instruction for placement of fraud preventative rules.
• Manages team and ensures new team members receive applicable training, development, and coaching as needed.
• Administers updates and changes to applicable administration systems/portals.
• Regularly exercises discretion and good judgment in the performance of essential job functions.
• Maintains good punctuality and attendance to work.
• Follows Reg E and Visa rules and Bank policy, procedures, and guidelines.

Benefits

• generous PTO
• 401(k) matching
• health, dental, vision (and pet!) insurance
• special perks and discounts