Branch Manager - Hollywood

Regions Bank•Fort Lauderdale, FL

13d•$72,031 - $94,101•Onsite

About The Position

At Regions, the Branch Manager maintains an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. The role is a player-coach position that oversees branch operations, manages associate performance, and guides associates in understanding and meeting customers’ needs. The manager drives branch results through individual sales performance and by helping the team meet or exceed sales, quality, and service goals while maintaining an efficient, compliant branch. The role involves building customer relationships, identifying financial needs, and helping customers achieve their goals in a fast-paced, energetic environment. The Branch Manager leads a medium-sized team, develops associates through Regions’ iConnect Sales, Service and Coaching process, conducts outside sales, and maintains customer and business banking relationships. The manager also supports customers with Regions’ consumer and business products and services, including loans, deposits, annuities, and life insurance; resolves escalated issues; recruits and selects associates; and works with internal partners to address complex financial needs. The position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). The manager must obtain an active Life Insurance License within the first 12 months and maintain continuing education for licensing requirements. Saturday work may be needed. The position is exempt from FLSA timekeeping requirements and is not eligible for overtime. It is incentive-eligible, with commission and formulaic incentive plans. The position may be filled at a higher level depending on the candidate’s qualifications and experience.

Requirements

High school diploma or GED.
Four years of experience in financial services, sales, or sales management.
Obtain an active Life Insurance License within the first 12 months and maintain continuing education for licensing requirements.
Ability to work on Saturdays as needed.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to exhibit mastery of key advice, guidance, and education concepts.
Ability to handle multiple priorities simultaneously.
Ability to provide effective feedback and guidance.
Excellent communication and customer service skills.
Excellent leadership and problem-solving skills.

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the financial services industry or branch management experience.
Seven years of banking and/or lending experience.
Seven years of relationship-based client consultation experience.

Responsibilities

Lead a medium-sized branch team responsible for generating new revenue by identifying customer needs and offering appropriate guidance on Regions solutions.
Conduct outside sales efforts appropriate to market opportunity to generate business clients and maintain and expand consumer and business banking relationships.
Educate associates, customers, and the surrounding community about financial wellness practices and bank technology and digital solutions, including mobile, online, and ATM offerings.
Coach and develop branch associates through Regions’ iConnect Sales, Service and Coaching process.
Provide timely coaching and guidance to associates to strengthen product knowledge and their ability to identify customer needs.
Educate and advise customers on Regions consumer and business products and services, including loan and deposit products, annuities, and life insurance.
Ensure an optimal customer experience and handle customer transactions as needed, including greeting customers and processing transactions when required.
Resolve escalated customer and associate issues and counsel associates as needed.
Manage recruiting and selection for the assigned branch.
Maintain relationships with Lines of Business partners and refer customers to internal experts when complex financial goals or needs are identified.
Follow bank policies, procedures, audit requirements, laws, and regulations; complete the Branch Manager’s operational risk duties and ensure associates complete delegated risk-management duties.
Help ensure sound banking practices by managing, identifying, and reporting operational risks.