Cafe Manager | West Hollywood

Blank Street•Los Angeles, CA

5d•$80,000 - $100,000

About The Position

As a General Manager at Blank Street, you are responsible for leading the store and its team. You hire, coach, and develop Baristas and Shift Leads, creating a supportive and motivating environment where they can deliver exceptional customer experiences. You also oversee store operations, including labor planning, inventory, and performance against key targets. Using store KPIs, you identify opportunities and turn insights into plans for continuous improvement. You lead from the floor and set standards for product quality, hospitality, and operations. The role includes establishing and maintaining store systems and routines; coaching and holding the team accountable to hospitality standards; building relationships with regular customers and resolving complex customer issues; managing sales, labor, inventory, and waste; recruiting, onboarding, developing, and retaining team members; and planning and implementing store initiatives. The position is full-time, 45–50 hours per week, five days per week, including the store’s two busiest days, which are usually Friday, Saturday, or Sunday.

Requirements

At least 4 years of experience managing and leading single-store operations in high-growth hospitality or consumer brands.
Experience hiring, developing, and managing hospitality teams.
Experience managing inventory and supply chain ordering.
Full-time availability for 45–50 hours per week, five days per week.
Availability to work the store’s two busiest days each week, usually Friday, Saturday, or Sunday.
Strong people leadership, including hiring, coaching, developing, and motivating a team.
Operational understanding of store operations, labor, inventory, and day-to-day priorities.
Ability to make thoughtful decisions, manage multiple priorities, and remain calm in a fast-paced environment.
Clear and effective communication and relationship-building skills.
Strong knowledge of specialty coffee, espresso, and equipment.

Nice To Haves

Experience working in a unionized environment.

Responsibilities

Establish store systems, behaviors, and processes, including workflow boards and cleaning routines.
Coach the team to follow store systems and hospitality standards, lead by example, and work behind the bar when needed.
Monitor hospitality standards on the floor, address performance gaps, and hold the team accountable.
Build a customer-first store, develop a community of regulars, and handle complex customer issues with care.
Track sales against targets, understand performance, and use operational levers to maximize store potential.
Meet labor targets set by the Operating Manager and build schedules that match demand and assign staff to appropriate stations.
Order, receive, and count inventory; manage waste and resolve inventory variances.
Recruit Baristas and Shift Leads who meet company standards and contribute to store culture.
Manage onboarding, including assigning trainers, creating training schedules, and monitoring training execution.
Develop team members through training pathways, feedback, one-on-ones, and coaching.
Support retention through recognition initiatives and team events.
Review store KPIs weekly, identify priorities, and translate them into clear actions.
Create and execute weekly and quarterly store plans, and report progress to the Operating Manager.
Implement new initiatives, including menu launches and technology tools, through communication, training, and adoption tracking.
Prioritize personal and team time to balance immediate store needs with longer-term priorities.
Work five days per week, 45–50 hours per week, including the store’s two busiest days each week.