Assistant Branch Manager (North Hollywood)

California Credit Union•Los Angeles, CA

4d•$75,563 - $97,194

About The Position

The Assistant Branch Manager manages and, when needed, participates in day-to-day branch operations, with an emphasis on risk mitigation, regulatory compliance, and maximizing sales referrals. Under the direction of the VP, Branch Manager, this position provides leadership and direction to branch employees through staff development, motivation, and training. The role oversees branch controls, compliance, security, safety, and loss prevention; supports exceptional member service; and helps manage staffing, sales, and business development. The position also performs other duties as assigned and complies with BSA requirements commensurate with the role.

Requirements

Strong leadership skills and a high level of integrity and professionalism.
Business development and sales skills.
Ability to multitask and demonstrate resilience and adaptability.
Strong organizational and prioritization skills, effective communication, and negotiation skills.
Ability to analyze and solve problems and make sound decisions.
Ability to facilitate brainstorming to design and implement in-branch sales promotions.
Ability to motivate and retain employees to accomplish sales goals.
Thorough knowledge of branch operations, branch sales, banking practices, regulations, policies, and procedures.
Comprehensive knowledge of day-to-day banking operations and regulations for managing a retail branch office.
Proficiency with personal computers and programs and applications such as Microsoft Office Suite, or equivalent.
At least five years of experience in a financial institution, including all areas of branch operations, new accounts, and consumer lending.
At least three years of management or supervisory experience in a financial institution.
Ability to clearly and accurately communicate instructions and ideas and comprehend normal business conversations.
Manual dexterity for frequent and regular use of fingers, wrists, and hands, including typing and handling general office objects.
Visual acuity to prepare or inspect documents and products or operate machinery.
May need to lift up to 10 pounds occasionally.
Ability to carry out instructions and demonstrate problem-solving skills.
Ability to perform basic mathematics accurately, including addition, subtraction, multiplication, and division.
Effective written and verbal communication; ability to read and comprehend job-related materials and prepare professional correspondence.

Nice To Haves

Bachelor’s degree in Business, Finance, or an equivalent field preferred.

Responsibilities

Oversee branch controls and compliance to manage risk and support positive internal audits and certifications.
Assess risk when making business decisions, with particular consideration for the credit union and its members’ assets.
Monitor staff compliance with applicable laws, rules, regulations, and credit union policies and procedures.
Serve as primary operations officer and maintain proficiency in policies and procedures.
Review operational reports and complete monthly certifications within required timeframes.
Manage branch security, safety, and loss-prevention procedures.
Ensure staff deliver an exceptional member experience consistent with credit union standards and promptly resolve escalated member complaints.
Ensure staff are trained in first-contact resolution and cross-trained to provide timely member service.
Provide backup coverage for Financial Service Representative or Member Service Representative duties when needed.
Recruit, hire, and train employees with the Branch Manager; provide ongoing coaching and mentorship.
Assist employees with career paths and development.
Develop and manage employee schedules and ensure adequate branch staffing.
Work with staff and the Branch Manager to meet branch and individual goals.
Coach and monitor staff performance, recognize and reward achievements, and design campaigns and contests to support branch goals.
Ensure staff understand credit union products and services and appropriately offer them to prospective and existing members.
Prospect for new member and business relationships.
Conduct external sales calls, in person and by phone, to solicit consumer and business relationships.
Attend onsite school, community, and networking events that promote new member growth.
Perform other duties as assigned and comply with BSA requirements commensurate with the position.