Branch Manager (Akers Mill)

COASTAL STATES BANK•Atlanta, GA

7d•Onsite

About The Position

The Branch Manager I leads the branch and is accountable for operational excellence, compliance, staff development, client satisfaction, branch growth, profitability, community presence, and strategic execution. The manager serves as Coastal States Bank’s primary representative in the community and models the bank’s Core Values of Character, Commitment, Service, Trust, and Community. The role oversees branch operations, including teller, TCR, ATM, vault, account, and security processes; audit cycles and corrective actions; daily operational decisions and approvals; and compliance with applicable banking requirements. The manager originates and oversees consumer, HELOC, and small business loans, supports Treasury Management referrals, and partners with Treasury Management, Commercial, and Mortgage teams. The manager is responsible for branch performance, including deposits, loans, profitability, revenue growth, and expense control. The role develops and executes a branch business plan, drives business development and relationship growth, and represents the bank at community and market events. It also includes supervising, coaching, evaluating, scheduling, and developing staff; supporting succession planning; and maintaining a sales and service culture. The manager may participate in new accounts, account maintenance, teller functions, and other tasks needed to support the team. The position is based at the Akers Mill branch in Atlanta, Georgia. The work environment is a professional, regulated office setting with compliance, security, and operational standards. The position is primarily stationary and involves sedentary work, regular operation of standard office equipment, and frequent communication and perception. Duties may change, and the position is at-will.

Requirements

High school diploma or equivalent required; some college preferred.
Minimum of 5 years of progressive retail banking, cash handling, account servicing, HELOC origination and processing, treasury solutions, and business banking experience is preferred.
Knowledge of basic mathematics.
Experience leading and mentoring peers.
Proficiency with technology and banking systems; Premier UI, Mantl, and Verafin are listed, while CheckFree is preferred but not required.
Detail orientation, strong organizational skills, and critical-thinking skills.
Comfort with digital banking tools and ability to educate clients on their use.
Ability to prioritize and manage multiple responsibilities effectively.
Strong customer relations, communication, coaching, and community engagement skills.
Ability to operate computers and calculators accurately and efficiently.
Responsibility to acquire and maintain knowledge of state and federal banking regulations and policies.
Complete required compliance, audit, and leadership training and adhere to BSA, AML, KYC, and privacy standards.

Nice To Haves

Some college education.
Knowledge of Premier UI, Mantl, or Verafin banking systems.
Experience with CheckFree (preferred but not required).
Knowledge of a wide range of Microsoft Office applications.

Responsibilities

Model the bank’s Core Values in decisions and interactions, and ensure staff provide meaningful client conversations and proactive service.
Resolve escalated client issues to support positive outcomes and client retention.
Oversee teller, TCR, ATM, vault, account, security, and other branch operations.
Ensure daily completion of NSF decisions, non-post reviews, partner email responses, and wire approvals.
Maintain accountability for monthly, semi-annual, and annual branch audits and corrective actions.
Originate and oversee consumer, HELOC, and small business loans in compliance with policies, regulations, and documentation standards.
Support Treasury Management referrals and coordinate with Treasury Management, Commercial, and Mortgage teams.
Drive outbound calling efforts and ensure staff follow up and convert opportunities.
Manage staffing schedules and ensure coverage for branch and market needs.
Conduct staff evaluations, training, coaching, and development using scorecards and checklists.
Hold staff accountable for sales, service, and compliance; mentor high-potential employees and support succession planning.
Drive branch portfolio growth through client acquisition and deeper relationships.
Manage branch profitability, revenue growth, expense control, and deposit and loan performance.
Develop and execute branch business plans aligned with bank and market objectives, and adjust strategies based on performance metrics.
Lead branch-level business development, networking, external calling, and community engagement.
Represent the bank at community and market events and build relationships that expand branch visibility.
Support a high-performance sales and service culture aligned with the bank’s strategic priorities.
Participate in new accounts, account maintenance, teller functions, and other tasks as needed to support the team.
Complete compliance, audit, and leadership training on schedule and ensure adherence to BSA, AML, KYC, and privacy standards.