Branch Manager (Akers Mill)

COASTAL STATES BANK•Atlanta, GA

7d•Onsite

About The Position

The Branch Manager I leads the Akers Mill branch and is accountable for operational excellence, compliance, staff development, client satisfaction, branch growth, profitability, community presence, and strategic execution. The manager serves as Coastal States Bank’s primary representative in the community and models the bank’s Core Values of Character, Commitment, Service, Trust, and Community. The role oversees branch operations and compliance, including teller functions, TCR, ATM, vault, security, accounts, audit cycles, corrective actions, daily operational decisions, and wire approvals. The manager supports and originates consumer, HELOC, and small business loans, coordinates Treasury Management referrals, and partners with Commercial and Mortgage teams. The role also drives client service, relationship growth, business development, outbound calling, and achievement of deposit, loan, and profitability objectives. The manager leads staffing, coaching, performance management, training, evaluations, and succession development, while maintaining coverage for branch and market needs. The work is performed in a professional, regulated office environment and includes operating standard office equipment. The position description states that duties may change and that the role is at-will.

Requirements

High school diploma or equivalent required.
Knowledge of basic math.
Minimum of 5 years of progressive retail banking, cash handling, account servicing, HELOC origination and processing, treasury solutions, and business banking experience is preferred.
Experience leading and mentoring peers.
Proficiency operating computers and calculators accurately and efficiently.
Excellent customer relations skills.
Ability to prioritize and manage multiple responsibilities effectively.
Strong communication, coaching, and community engagement skills.
Ability to acquire and maintain knowledge of state and federal banking regulations and policies.
Adherence to BSA, AML, KYC, privacy, compliance, and audit standards.
Ability to perform sedentary work, including exerting up to ten pounds of force 5% of the time and a negligible amount of force approximately 95% of the time.

Nice To Haves

Some college education.
Proficiency with Premier UI, Mantl, Verafin, or CheckFree; CheckFree is preferred but not required.
Knowledge of a wide range of Microsoft Office applications.
Comfort with digital banking tools and ability to educate clients on their use.
Strong organizational, detail-oriented, and critical-thinking skills.

Responsibilities

Model the bank’s Core Values and ensure staff provide meaningful client conversations and proactive service.
Resolve escalated client issues to support positive outcomes and retention.
Oversee teller, TCR, ATM, vault, account, security, and other branch operations.
Ensure daily completion of NSF decisions, non-post reviews, partner email responses, and wire approvals.
Maintain accountability for monthly, semi-annual, and annual audits and corrective actions.
Originate and oversee consumer, HELOC, and small business loans while ensuring compliance and documentation standards.
Support Treasury Management referrals and coordinate with Treasury Management, Commercial, and Mortgage teams.
Drive outbound calling and follow-up efforts, and monitor conversions.
Manage staffing schedules and ensure coverage for branch and market needs.
Conduct staff evaluations, training, coaching, and development using scorecards and checklists.
Lead and hold staff accountable for sales, service, and compliance; develop high-potential employees for succession.
Drive branch portfolio growth through acquisition and deeper client relationships.
Develop and execute branch business plans aligned with market and bank objectives.
Monitor deposit, loan, profitability, revenue, and expense metrics and adjust strategies to meet objectives.
Lead branch-level business development, networking, external calling, and community engagement.
Represent the bank at community and market events and build relationships that increase branch visibility.
Reinforce a sales and service culture aligned with the bank’s strategic priorities.
Participate in new accounts, account maintenance, teller functions, and other tasks as needed to support the team.
Complete compliance, audit, and leadership training on schedule and ensure adherence to BSA, AML, KYC, privacy, and banking requirements.