Branch Manager (Akers Mill)

Coastal States Bank•Atlanta, GA

About The Position

The Branch Manager I leads the branch and is fully accountable for operational excellence, compliance, staff development, client satisfaction, branch growth, profitability, community presence, and strategic execution. The manager serves as Coastal States Bank’s primary representative in the community and is expected to demonstrate the bank’s Core Values of Character, Commitment, Service, Trust, and Community. The role oversees branch operations, including teller functions, TCR, ATM, vault, accounts, security, daily reviews and approvals, and audit cycles and corrective actions. It supports and originates consumer, HELOC, and small business lending, and coordinates referrals and client solutions with Treasury Management, Commercial, and Mortgage teams. The manager also leads staffing, coaching, performance management, training, and succession development. The Branch Manager is accountable for branch performance, including deposits, loans, profitability, revenue growth, and expense control. The manager develops and executes a business plan aligned with bank and market objectives, leads business development and external calling, and represents the bank at community and market events. The position works in a professional, regulated office environment and may perform new-account, maintenance, teller, and other branch tasks as needed.

Requirements

High school diploma or equivalent required.
Knowledge of basic math.
Strong customer relations skills.
Ability to prioritize and manage multiple responsibilities effectively.
Strong communication, coaching, and community engagement skills.
Ability to operate computers and calculators accurately and efficiently.
Ability to acquire and maintain knowledge of state and federal banking regulations and policies.
Adherence to BSA, AML, KYC, privacy, compliance, audit, and operational standards.

Nice To Haves

Some college preferred.
At least 5 years of progressive retail banking, cash handling, account servicing, HELOC origination and processing, Treasury solutions, and business banking experience preferred.
Experience leading and mentoring peers.
Proficiency with banking systems, including Premier UI, Mantl, and Verafin; CheckFree experience preferred but not required.
Detail orientation, strong organizational skills, and critical thinking skills.
Comfort with digital banking tools and ability to educate clients on their use.
Knowledge of a wide range of Microsoft Office applications preferred.

Responsibilities

Model Coastal States Bank’s Core Values in decisions and interactions, and ensure staff provide meaningful client conversations and proactive service.
Resolve escalated client issues to achieve positive outcomes and retain clients.
Oversee branch operations, including teller functions, TCR, ATM, vault, accounts, and security processes.
Ensure timely completion of NSF decisions, non-post reviews, partner email responses, wire approvals, and other daily tasks.
Maintain accountability for monthly, semi-annual, and annual branch audits and corrective actions.
Originate and oversee consumer, HELOC, and small business loans while ensuring compliance with lending policies, regulations, and documentation standards.
Support Treasury Management referrals and coordinate with Treasury Management, Commercial, and Mortgage teams.
Lead outbound calling efforts and ensure staff follow-up and conversions.
Manage staffing schedules and coverage for branch and market needs.
Conduct staff evaluations, training, and development using scorecards and checklists.
Drive branch portfolio growth through client acquisition and deeper relationships.
Hold accountability for branch profitability, revenue growth, expense control, and deposit and loan goals.
Develop and execute branch business plans aligned with bank and market objectives; monitor metrics and adjust strategies as needed.
Lead, mentor, and hold staff accountable for sales, service, and compliance; coach staff in lending, Treasury, and business development.
Identify and develop high-potential employees for leadership succession and foster a high-performance culture with clear goals and accountability.
Lead branch-level business development, networking, and external calling; build community relationships and represent the bank at community and market events.
Participate in new accounts, account maintenance, teller functions, and other tasks as needed to support the team.
Complete required compliance, audit, and leadership training on schedule and ensure adherence to BSA, AML, KYC, privacy, and banking requirements.