Triage Team - Operations Manager 2
About The Position
U.S. Bank is seeking an experienced operations leader to oversee and coordinate operational activities across assigned business areas. The role ensures exceptional service delivery and efficient operational support for internal and external customers while driving performance, accountability, and continuous improvement. The manager leads and develops teams by setting clear goals, providing coaching and feedback, measuring results, recognizing achievements, and building accountability. The position also ensures compliance with corporate policies, regulatory requirements, and industry standards, and identifies opportunities to improve operational processes, systems, and procedures. The role requires working from a U.S. Bank location three or more days per week.
Requirements
- Bachelor’s degree or equivalent work experience.
- Typically three or more years of relevant experience.
Nice To Haves
- Thorough knowledge of operational functions, systems, procedures, and the products or services supported by the assigned areas.
- Understanding of applicable federal and state laws and regulations.
- Thorough knowledge of applicable products, programs, financial analysis, and related documentation, as applicable.
- Good organizational, managerial, and project management skills.
- Well-developed customer relations skills.
- Excellent interpersonal, verbal, and written communication skills.
- Excellent supervisory and management skills.
- Ability to manage multiple tasks.
Responsibilities
- Directly and through staff, manage and coordinate operational activities for assigned functional areas or regions.
- Ensure quality service and effective operational support for assigned internal and external customers.
- Lead teams of entry-level and skilled professionals by setting goals, providing ongoing feedback, measuring progress, recognizing success, and building employee accountability.
- Oversee adherence to corporate policies and procedures and ensure compliance with applicable laws and regulations within the area of responsibility.
- Participate in reviewing and improving operational systems and procedures relevant to assigned units.
Benefits
- Healthcare coverage, including medical, dental, and vision.
- Basic term and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation, from two to five weeks depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
