Operations Team Manager
About The Position
The Operations Team Manager is responsible for maintaining a detailed, clean, and well-maintained club appearance. The manager leads a team responsible for cleaning and maintaining the club, fostering a culture of cleanliness, and supporting member retention by helping ensure an enjoyable workout experience. This manager is expected to lead with enthusiasm and diligence, set a strong example, and inspire, empower, and support team members while pursuing operational goals. The role oversees facility cleanliness, equipment and building-system maintenance, inventory and ordering, pool and spa areas, vendor relationships, and team recruitment, training, and scheduling. The posted schedule is Sunday 8 AM–6 PM and Monday through Thursday 12 PM–9 PM; weekends and evenings may be required as needed.
Requirements
- Strong verbal, written, and interpersonal communication skills.
- Valid CPR/AED certification, including infant and child certification, within the first 45 days of employment and maintained throughout employment.
- Valid New Mexico driver’s license with an acceptable record and registered, insured transportation.
- PC literacy, including Microsoft Office and products such as ABC and GymSales.
- Ability to work weekends and evenings as needed.
- Ability to stand and/or walk for up to eight hours at a time.
- Ability to lift and carry approximately 50 pounds.
- Ability to walk, squat, bend, stoop, stand, listen, read, and write.
Nice To Haves
- Bachelor’s degree in business administration or a related field preferred.
Responsibilities
- Maintain a high standard of cleanliness and detail throughout all areas of the facility.
- Oversee equipment maintenance, including service callouts, equipment checks, and ongoing evaluation of equipment needs.
- Stock and order equipment, parts, cleaning materials, and other supplies.
- Maintain and service the pool, spa, steam room, sauna, and related facilities.
- Manage HVAC upkeep, detailing, and maintenance.
- Manage vendor relationships and establish a system for preferred vendors.
- Recruit, train, and motivate teams to ensure the highest operational standards.
- Schedule and complete weekly training sessions with the team.
- Perform other duties as assigned.
Benefits
- Bonus incentive opportunities
- Paid time off and sick leave
- Gym membership with full access to gym facilities at no cost to team members
- Complimentary staff pass memberships for family and friends
- Discounted personal training sessions
- Comprehensive medical, dental, and vision plans
- Pet insurance
- Life and AD&D insurance
- Long-term disability
- 401(k) retirement plan, subject to eligibility requirements
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
