Nurse Triage Operations Admin

Call 4 Health • , IN

4d • Remote

About The Position

The Nurse Triage Administrator coordinates, plans, and oversees assigned administrative and operational functions within Call 4 Health’s 24/7 Nurse Triage department, which serves multiple healthcare clients. Reporting directly to the Director of Nurse Triage Operations, the role exercises independent judgment to evaluate staffing needs, develop operational processes, and implement administrative improvements within delegated authority.

The position coordinates nursing schedules and staffing coverage, onboarding and training administration, multistate licensure and credential tracking, and departmental reporting. It works closely with the Director of Nurse Triage Operations, Nurse Supervisors, and other team members to support operational efficiency, regulatory compliance, and continuity of services. The ideal candidate has a background in healthcare administration or clinical operations, strong organizational and communication skills, and the ability to independently manage competing priorities in a fast-paced, remote healthcare environment.

Requirements

• Previous experience in a healthcare administrative, scheduling, staffing, or clinical coordination role.
• Experience working with electronic scheduling systems, Microsoft Teams, and Microsoft Office.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail.
• Ability to work independently and identify opportunities for process improvement.

Nice To Haves

• Licensed Practical Nurse, Medical Assistant Certification, or comparable healthcare education or experience.
• Experience coordinating schedules for a healthcare workforce.
• Experience with nurse onboarding and credentialing.
• Familiarity with multistate nursing licensure and the Nursys verification system.
• Experience supporting remote clinical teams.
• Experience in telephone triage, nurse navigation, or other 24/7 healthcare operations.

Responsibilities

• Evaluate staffing requirements and coverage trends, and develop and implement workforce scheduling strategies within established budgets and delegated authority.
• Serve as the primary point of contact for nursing schedules and staffing coordination; maintain the master schedule across shifts and coverage requirements.
• Coordinate schedule changes, PTO requests, call-outs, shift coverage, and staffing opportunities; proactively address open-shift gaps.
• Maintain accurate records of scheduled hours, actual coverage, and staffing changes, and provide staffing trend reports to leadership.
• Coordinate with Nurse Supervisors and Team Leads regarding coverage concerns and staffing escalations.
• Evaluate scheduling processes, identify inefficiencies, recommend improvements, and implement changes within delegated authority.
• Develop and maintain nurse onboarding checklists and training documentation; coordinate new-nurse onboarding, orientation schedules, and required training.
• Track training, competencies, and documentation; work with Nurse Supervisors and clinical leadership to confirm nurses complete required training before handling calls independently.
• Maintain training records, identify outstanding requirements, and assist with ongoing education and annual competency activities.
• Maintain centralized records of nursing licenses and credentialing requirements, including RN and LPN license status across applicable states.
• Monitor license expirations, establish renewal reminders, coordinate collection and verification of updated licenses and documentation, and track applicable continuing education and other credentials.
• Maintain license verification and renewal records; alert leadership to upcoming expirations, missing documentation, or potential compliance concerns.
• Assist with coordination of new state licensure applications and renewals as directed.
• Develop and oversee administrative controls for multistate licensure and credential tracking, evaluate documentation deficiencies, and implement administrative corrective measures within delegated authority.
• Develop, evaluate, and maintain administrative procedures for scheduling, onboarding coordination, and credential tracking in alignment with organizational policies and operational requirements.
• Maintain accurate employee and operational records; support communication and coordination among nurses, supervisors, and leadership.
• Assist with operational reports and staffing metrics, identify opportunities to streamline administrative workflows, and participate in departmental improvement initiatives.
• Provide general administrative support to the Director and Nurse Supervisors as needed.
• Exercise independent judgment in evaluating operational priorities, workforce planning alternatives, and administrative process improvements.
• Analyze staffing utilization, scheduling costs, and operational performance, and develop and implement recommendations to improve departmental efficiency.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed