Nurse Triage

Florida Cancer Specialists•Estero, FL

About The Position

The Triage Nurse is a professional registered nurse with oncology-specific clinical knowledge who provides individualized care and clinical guidance to patients, families, and caregivers. Under general supervision and in accordance with established policies, procedures, and professional guidelines, the nurse triages oncology patient calls and supports ongoing healthcare needs. The role includes symptom management, care coordination, patient education, clinical documentation, and assistance with complex care needs, with the goal of supporting optimal patient outcomes and reducing emergency department visits and inpatient readmissions. The nurse works with physicians, advanced practice providers, and the multidisciplinary cancer care team, and may provide coverage for the infusion floor or shot room as needed. The position requires an active multistate or Florida single-state registered nurse license, BLS certification, at least an associate degree in nursing, and relevant RN and oncology experience. A bachelor's degree and Oncology Certified Nurse certification are preferred. The role requires strong oncology triage and assessment skills, effective communication, critical thinking, organization, and the ability to work autonomously with a virtual team in a remote work environment. FCS describes its employee offering as including professional opportunities, career advancement, training, competitive wages, and comprehensive benefits. Employment offers are contingent on background screening; new hires must receive required vaccinations unless an exemption is approved and are subject to drug testing.

Requirements

Registered Nurse multistate or Florida single-state licensure.
Minimum of an Associate Degree in Nursing.
Basic Life Support (BLS) certification.
At least two years of experience as an RN.
At least one year of oncology experience.
Strong organizational skills and ability to prioritize and reprioritize quickly.
Ability to develop collaborative relationships internally and externally.
Strong written communication skills.
Strong telephonic assessment and communication skills.
Ability to work autonomously and with a virtual team in a remote work environment.
Strong oncology side-effect and triage management skills.
Proficiency in Microsoft Word, Excel, and Outlook.
High-level critical-thinking skills.

Nice To Haves

Bachelor’s Degree in Nursing.
Certification as an Oncology Certified Nurse (OCN®).

Responsibilities

Triage oncology patient calls regarding treatment, surgery, and appointment information.
Monitor patients and provide symptom management.
Manage high-risk, complex patient care with the goal of minimizing emergency department visits and inpatient readmission.
Assess barriers to care and address patient, caregiver, or family needs to support optimal outcomes.
Provide individualized ongoing education, resources, and referrals to internal and external resources for patients and caregivers.
Assist physicians and PA-C/ARNP staff with patient and family interactions needed to resolve clinical issues.
Complete requested clinical documentation.
Maintain professional role boundaries with patients, caregivers, and the multidisciplinary care team in collaboration with the manager.
Facilitate communication among members of the multidisciplinary cancer care team to prevent fragmented or delayed care.
Review, evaluate, and report diagnostic tests to assess patient condition.
Answer questions and provide patient education and clinical direction following chemotherapy, radiation, infusion treatments, and surgery.
Work as an integral team member and comply with Florida State Board of Nursing rules and regulations.
Provide coverage for the infusion floor or shot room as needed.