Triage Nurse

Community Health Care•Bridgeton, NJ

About The Position

The Triage Nurse receives and assists incoming calls from patients, hospitals, pharmacies, and others who need additional assistance. The nurse handles urgent clinical concerns, answers appropriate questions, supports patient scheduling and referrals, and coordinates with providers and health center staff. The role also includes clinical and administrative nursing duties such as preparing patients and records, administering prescribed medications, documenting care, managing orders and prescriptions, and maintaining medical supplies and records. The position reports to the DON and Contact Center Manager.

Requirements

Graduate of an accredited nursing program.
At least 3 years of nursing experience.
Possess a current license for the state board of nursing.

Nice To Haves

Previous triage experience.

Responsibilities

Provide customer service and professional phone etiquette while following the company communication script.
Update patient demographics at every point of contact.
Transfer callers with urgent medical issues to a call center nurse and address clinical questions when appropriate, including eligible refill requests.
Complete urgent referrals, such as referrals for a patient with a fracture who is currently at a doctor’s office.
Check the nurse task box daily and complete and document tasks in a timely manner.
Check triage nurse messages daily and return and document patient calls in a timely manner.
When a provider callback is needed, contact the appropriate health center and relay the patient’s name, date of birth, telephone number, and clinical question to the site nurse for the provider.
Schedule clinically appropriate same-day or next-day visits when no emergency exists, and schedule follow-up appointments according to protocol.
Route non-urgent requests to providers through the electronic medical record (EMR) and refer patients to the emergency room for emergency services.
Identify patients, prepare patient records and patients for examinations, assist providers during examinations, and take and record accurate vital signs.
Administer prescribed medications and review discharge instructions with patients.
Select and complete required forms for medical visits and complete necessary EMR templates and patient orders.
Maintain and update emergency boxes and oxygen; oversee stocking of medical supplies.
Perform charge responsibilities as assigned; complete logs, syringe counts, medication logs, scanning, and immunization statistics.
Perform and document callback and triage responsibilities; renew prescriptions according to approved refill guidelines.
Monitor charts awaiting reply in the nursing box and respond as necessary; transcribe nursing-box orders correctly as assigned.
Perform other duties as assigned by the department head or reporting manager.

Benefits

Comprehensive medical, dental, and vision insurance
Paid time off, including vacation, sick leave, and holidays
401(k) retirement plan with employer matching
Incentive program
Life and disability insurance
Continuing education and professional development opportunities
Flexible Spending Accounts (FSA)
Tuition reimbursement
Reimbursement for licensure and certifications
Reimbursement for CPR
Discounted services
Employee recognition programs
Health Reimbursement Arrangement (HRA) via Ameriflex, covering most out-of-pocket expenses
Pension plan
Cancer insurance policies
Employee-paid life insurance at 2x annual salary, up to $150,000, described as a CCHN-paid benefit
AAA membership at discounted rates
BJ’s Wholesale Club membership at discounted rates
Direct deposit
Childcare reimbursement program
Intersite travel reimbursement