Triage Nurse-LPN

Bluestem Health•Lincoln, NE

18h

About The Position

The Triage Nurse provides care to individuals or defined patient populations through telecommunications or face-to-face interactions, following computer-based algorithms, protocols, or guidelines. The nurse uses critical thinking and communication skills to assess, plan, implement, educate, and evaluate patient outcomes. The role coordinates care and performs professional nursing functions to assess the severity of patients’ health concerns and direct them to emergency care, clinic provider appointments, or triage nurse clinic services within the scope of licensed practice. The Triage Nurse is part of a care coordination team supporting general care processes alongside providers. The role manages telephone and walk-in requests for health care services, coordinates appointments and patient flow, provides education, administers certain treatments as ordered, documents care in the electronic health record, and helps manage prescription refills according to protocol.

Requirements

Registered Nurse (RN) or Licensed Practical Nurse (LPN) license in the State of Nebraska.
Basic Life Support (BLS) certification.
Computer skills.
Excellent problem-solving skills.
Highly organized, with the ability to meet deadlines.
Attentive to detail, quality, and accuracy.
Self-starter able to work with minimal supervision.
Ability to interact with a wide variety of people, maintain a high level of confidentiality, and work under pressure.

Nice To Haves

Emergency room (ER), intensive care unit (ICU), or urgent care experience.
Electronic Health Record (EHR) experience.

Responsibilities

Manage nurse-directed patient telephone calls and walk-in patients requesting health care services.
Evaluate and assess patients’ health care needs based on signs and symptoms, using established triage protocols and guidelines.
Obtain provider input and direction as needed to determine appropriate clinical actions and recommendations.
Document symptoms or complaints, nursing assessments, advice, patient or caller responses, and triage care in the electronic health record, including plans, implementation, evaluation, and follow-up.
Follow policies, procedures, and protocols to support consistent departmental operations, improved health outcomes, and access to appropriate care.
Coordinate and schedule same-day and walk-in appointments on provider schedules.
Use standing orders, triage protocols, and algorithms appropriately.
Monitor clinic patient flow and ensure patients receive recommended services in a timely manner.
Provide patient education as needed, including chronic disease, preventive, and family education.
Administer certain medications, injections, immunizations, and family planning options as ordered by a provider.
Forward pertinent medical information to appropriate departments to support continuity of care.
Perform other nursing functions as assigned and assist providers with special procedures as needed.
Help manage prescription refills according to protocol.
Perform other duties as assigned.