Corporate Trust Relationship Manager II

UMB Bank•VA-REMOTE, VA

4d•$81,864 - $120,406

About The Position

The Corporate Trust Relationship Manager II provides medium to complex and non-routine support and ownership for an assigned group of clients with trustee relationships. The role interacts with customer contacts at all levels, independently services clients, resolves complex or unusual issues, and supports senior client staff. It may also provide support to clients outside the assigned group. The position provides day-to-day administration for institutional and corporate trust accounts. Activities include billing administrative fees and recommending fee increases; facilitating transaction closings; handling cash and investment transactions; monitoring cash activities and compliance items; calculating debt service; generating and following up on payments; approving payments; disseminating financial information; and administering trusts in accordance with governing documents. The role also reviews legal documents, works with corporate legal, compliance, and outside counsel on document provisions, and helps recommend and price new business for committee approval. As a subject matter expert, the Relationship Manager represents the team in projects and efficiency initiatives, mentors and develops staff—particularly the assigned Associate Relationship Manager—and participates in cross-training to support other Corporate Trust roles as needed. Other duties may be assigned.

Requirements

Bachelor's degree or equivalent work experience.
Five years of related financial and/or customer relationship management experience.
Strong client relationship management skills.
Successful networking skills and the ability to establish a network of strategic contacts.
Ability to provide a positive client experience through associate engagement, technology, workflows, and processing.
Ability to manage multiple projects and timelines.
Ability to drive change through business planning.
Exceptional written and verbal communication skills with attention to detail.
General knowledge of banking products and services.
Ability to work independently and be self-directed.

Nice To Haves

Master's degree.
CCTS Certified Corporate Trust Specialist.

Responsibilities

Provide medium to complex and non-routine support and ownership for an assigned group of clients with trustee relationships.
Interact with customer relationships at all levels and resolve complex administrative issues, including providing support to senior-level client staff.
Set up issues accurately and promptly on all systems, prepare accounts for compliance review, and respond appropriately to compliance exceptions.
Operate independently to service clients and resolve complex or unusual issues; provide support to clients outside the assigned group when needed.
Administer existing institutional and corporate trust accounts, including billing administrative fees, recommending fee increases, facilitating transaction closings, and handling cash and investment transactions.
Monitor cash activities and compliance items; provide debt service calculations; generate and follow up on payments; approve payments; disseminate financial information; and administer trusts according to governing documents.
Serve as a subject matter expert and represent the team in ongoing projects and efficiency initiatives.
Provide guidance, mentorship, and development to staff at all levels, particularly the assigned Associate Relationship Manager.
Recommend and submit new business for approval by the Corporate Trust new business committee.
Price business based on account structure compared with existing business, working with the Business Development Officer as needed.
Review legal documents to ensure operational mechanics are appropriate.
Work with corporate legal, compliance, and outside legal counsel to negotiate document provisions.
Participate in cross-training to learn other Corporate Trust roles and provide support as needed.
Perform other duties as assigned.