Bank Branch Manager Jobs

About The Position

Requirements

• At least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; alternatively, a bachelor’s degree and 3 years of progressive banking, sales, or customer service experience; or successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
• High school diploma or equivalent required.
• Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
• Proactive in seeking business outside the branch; comfortable with outside sales.
• Goal-oriented, disciplined team leader with strong interpersonal skills and sales aptitude.
• Open to direct coaching and feedback.
• Able to work flexible or extended hours to meet business needs and demonstrate reliability.
• Effective problem-solving skills and ability to maintain composure and a positive attitude with customers and colleagues.
• Knowledge of, or ability to quickly learn, banking products, services, policies, procedures, regulatory guidelines, and the sales and service process.
• Able to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
• Excellent organizational skills; able to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
• Able to understand instructions, forms, and applications, and be familiar with financial statements and credit reports.
• Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

• Operate the branch as a business owner, driving performance, managing resources, and making decisions supporting growth and profitability.
• Lead the team to achieve sales goals and expectations, and consistently measure results.
• Lead branch operations with a focus on deposit growth and wealth management referrals.
• Manage branch compliance, security, cash handling, and expense control.
• Deliver warm, personalized, and solution-oriented customer interactions.
• Coach the team to identify customer needs and recommend banking and investment solutions.
• Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
• Build local community relationships and position the branch as a trusted financial partner.
• Collaborate with Retail Partners on joint engagement opportunities.
• Lead community outreach with Community Development Relationship Managers in support of local initiatives and events.
• Uphold ethical and compliance standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
• Recruit, develop, and retain talent to build a high-performing team.
• Lead a technology-forward banking experience and help staff and customers use digital tools confidently.
• Resolve customer concerns with empathy and ownership, ensuring timely and satisfactory outcomes.
• Maintain operational excellence through audits, reporting, and continuous process improvement.
• Make personnel and employment decisions for the assigned branch/location.
• Travel for business development and community engagement, up to 25%.