Branch Manager III

Fidelity Bank•Raleigh, NC

11d

About The Position

The Branch Manager III assists with achieving branch growth and profitability goals by designing, implementing, and leading the branch’s marketing and business development plan. The role coaches branch staff to increase sales and deliver high-quality customer service, and is accountable for branch operations, satisfactory audits, staffing, supervision, performance management, training, security, problem resolution, communication, business generation, and managing sales and service activities while meeting established goals. The Bank segments its markets into four categories—Expansion, Growth, Core, and Established. Certain roles have levels that differentiate goals according to market type and level of responsibility. The position focuses equally on business development and service excellence; credit quality, loan yield, and portfolio management; operational risk and compliance; and managing, leading, and coaching. The role develops branch business, manages lending and loan portfolio quality, ensures compliance with Bank policies and regulatory guidelines, and leads branch staff.

Requirements

Bachelor’s degree and six years of experience in sales, customer service, and/or lending, including one year in a lead or supervisory role, or an equivalent combination of education and experience.
In-depth knowledge of retail lending policies and procedures and branch operations, including teller and customer service functions.
Knowledge of retail bank deposit, credit, loan, and non-retail products, and a thorough understanding of deposit and lending regulations.
Strong credit analysis skills in personal cash flow and general credit analysis skills in business cash flow.
Ability to influence, motivate, and coach others through knowledge of bank operations.
Ability to communicate orally and in writing with associates at all levels and with customers in a professional and diplomatic manner.
Ability to identify, think through, and solve problems accurately and efficiently.
Strong decision-making skills and ability to handle confidential and proprietary information.
Strong supervisory, sales, organizational, communication, conflict management, and computer skills.

Responsibilities

Create, plan, organize, and oversee branch staff activities to support growth through a Branch Sales/Service plan.
Develop profitable business through proactive cross-selling and relationship enhancement.
Represent the Bank in the community, promote additional business, and serve as an officer of at least one community organization.
Promote Bank products and services through teamwork.
Create, develop, and lead weekly sales meetings.
Monitor and manage sales tracking in coordination with the Sales/Service plan.
Meet branch production and performance goals.
Conduct customer and prospect calls to deepen existing relationships and obtain new business.
Develop prospect lists for predetermined profitable business and retail relationships.
Work with branch associates to obtain referrals and information for calling efforts.
Partner with the Business Development Officer on relationship building and commercial and consumer referrals.
Maintain service excellence as demonstrated by Right by You Mystery Shops.
Manage and grow a quality loan portfolio, with a focus on retail lending.
Analyze loan applications and financial statements, and make credit decisions in accordance with Bank Loan Policy.
Maintain average loan yield objectives to ensure profitability.
Interview prospective loan customers and process loan requests.
Monitor loans and manage past-due and watchlist loans to maintain credit quality.
Minimize loan losses and exceptions through effective documentation, underwriting, timeliness, and relationship building.
Ensure adherence to Bank policies, procedures, and regulatory guidelines.
Maintain current knowledge of regulations and Bank policies affecting operations, security, and lending.
Assist with hiring and training new associates.
Supervise, motivate, and deploy branch staff to ensure branch operations and internal controls are completed accurately and on time according to Bank policy and procedures.
Delegate and assign responsibilities to branch staff and ensure adequate training.
Promote teamwork, lead by example, coach areas of weakness, and recognize strengths.
Conduct performance reviews for all branch staff reporting to this position.