Branch Manager III

University Federal Credit Union • Saint Joseph, MO

4d

About The Position

Branch Manager III is a management position responsible for selling products and services, member satisfaction through the branch delivery channel, and managing a branch with over $100 million in assets or multiple branches. The role leads branch staff and operations, grows sales and member relationships, supports business development, and ensures operational excellence, security, and compliance with policies and procedures.

The position requires a bachelor's degree in a related field or two years of related work experience, along with management and supervisory experience. It calls for business development and outbound sales skills, strong communication and leadership abilities, customer service knowledge, and the capacity to analyze financial and operational information, make sound decisions, train staff, and improve processes.

Work is normally performed in a climate-controlled office environment with moderate noise and limited exposure to environmental hazards. Most work is seated, with brief periods of standing and walking. Some travel is required, and the length of the workday can be unpredictable, with long hours possible to accommodate deadlines or special meetings.

Requirements

• Bachelor's degree in a related field or two years of related work experience.
• More than three years of management experience, including two years of branch management, in addition to the education requirement; the posting also states a minimum of one year of supervisory experience and allows any combination of the above.
• NMLS registration is required.
• Business development or outbound sales skills.
• Excellent communication skills.
• Leadership skills in team development.
• Working knowledge of quality service components.
• Knowledge of management techniques and strategies.
• Ability to develop and implement effective policies and procedures.
• Conflict management skills.
• Ability to analyze budgets, trends, training and staffing needs, reports, and statistics.
• Ability to use good judgment, make sound decisions quickly, work under pressure, solve problems, understand strategic objectives, and concentrate while multitasking.
• Ability to maintain a positive attitude and professional image, interpret market and financial data, train staff and evaluate results, and implement new products creatively while motivating staff.

Responsibilities

• Lead and supervise tellers and MSAs, including staffing, training, performance evaluation, daily operations, staff scheduling, problem solving, and decision making.
• Manage branch performance and grow sales and member satisfaction through regular coaching and training of branch staff.
• Promote corporate member engagement, membership, deposit growth, loan growth, and positive public relations through business development.
• Partner with Branch Partners to develop new member relationships and identify opportunities for loans and deposits.
• Perform daily service functions as needed, including check-cashing decisions, member exceptions, MSA duties, teller transactions, cash drawer balancing, opening and closing the branch, ATM and mail transactions, electronic records supervision, and vault duties.
• Ensure branch security and adherence to policies, procedures, rules, and regulations; address member feedback and communicate relevant information to staff and the corporate office.
• Fulfill reporting requirements and communicate relevant information.
• Support FOC in prioritizing operational excellence for staff and the branch.
• Keep departmental procedures updated and accurate, and identify opportunities to improve processes and efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager