Branch Manager III

United Federal Credit Union

5d

About The Position

Branch Manager III is a management position responsible for selling products and services and supporting member satisfaction through the branch delivery channel. The role manages a branch with more than $100 million in assets or multiple branches. It provides leadership and supervision to branch staff, oversees branch performance and business development, and supports daily service and operational functions. The position is also responsible for branch security, policy and procedure compliance, reporting, and continuous process improvement.

The role involves frequent contact with Credit Union staff, members, the home office, existing and potential Corporate Members, and other Credit Union managers. Work is normally performed in a climate-controlled office with moderate noise. Some travel is required, and the length of the workday is unpredictable; long hours may be required to accommodate deadlines or special meetings.

Requirements

• Bachelor's degree in a related field or two years of related work experience.
• More than three years of management experience, including two years of branch management, is required in addition to the education requirement.
• At least one year of supervisory experience.
• NMLS registration is required.
• Business development or outbound sales skills.
• Excellent communication skills.
• Leadership skills in team development.
• Working knowledge of quality service components.
• Knowledge of management techniques and strategies.
• Ability to develop and implement effective policies and procedures.
• Conflict management skills.
• Ability to analyze budgets, trends, training and staffing needs, reports, and statistics.
• Ability to use good judgment and make sound decisions quickly, work under pressure, solve problems, understand strategic objectives, and concentrate while multitasking.
• Ability to maintain a positive attitude and professional image; interpret market and financial data; train staff and evaluate results; and creatively implement new products and motivate staff.

Responsibilities

• Provide leadership and supervision to Tellers and MSAs, including staffing, training, performance evaluation, daily operations, staff scheduling, problem solving, and decision making.
• Manage branch performance and improve sales and member satisfaction through regular coaching and training of branch staff.
• Lead business development to promote Corporate Member engagement, membership, deposit and loan growth, and positive public relations; partner with Branch Partners to develop member relationships and identify lending and deposit opportunities.
• Perform necessary daily service functions, including check-cashing decisions and member exceptions; perform MSA duties and teller transactions; maintain and balance a cash drawer; open and close the branch; process ATM and mail transactions; supervise electronic records processes; assist records management staff; and manage vault duties.
• Ensure branch security and compliance with policies, procedures, rules, and regulations; respond to member feedback and communicate or distribute information to branch staff and the corporate office.
• Fulfill reporting requirements and communicate relevant information.
• Assist and support FOC in prioritizing operational excellence for staff and the branch.
• Keep departmental procedures accurate and up to date, and identify opportunities to improve processes and efficiencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager