Branch Manager III Lynn Branch

Rockland Trust•Lynn, MA

5d•$105,000 - $110,000

About The Position

The Branch Manager III leads the Lynn branch and is responsible for branch performance, customer experience, team development, sales, and operational integrity. The role builds, coaches, develops, and motivates employees to meet branch goals and provide consultative, customer-centered solutions. The Branch Manager sets and models sales and service standards, addresses customer concerns, and supports the future of the bank’s operations. The manager grows existing specialty De Novo locations and, where applicable, develops business in new markets. The role leads business prospecting and relationship management, develops a strong book of business, and connects customers with the bank’s business, commercial, cash management, mortgage, wealth management, and investment services. The manager also promotes digital and self-service banking, maintains branch controls and regulatory compliance, and represents the bank in community activities. The position calls for a business or finance college degree or equivalent experience, at least two years of retail banking or retail sales management experience, and strong leadership and communication skills. The candidate must be able to work a flexible schedule that may include weekends and meet normal office demands, including extended standing and continuous customer support.

Requirements

College degree in business or finance, or equivalent experience.
At least 2 years of previous retail banking or retail sales management experience.
Outstanding verbal and written communication skills and strong leadership ability.
Strong track record managing sales, customer experience, and operations at a large, complex Business Focus or Business Hub location and growing branch households and deposits.
Thorough understanding of the requirements for a successful sales and service organization.
High level of professionalism and ability to act ethically in all transactions and interactions.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training within established timeframes.

Nice To Haves

Retail banking experience in a sales environment with strong supervisory experience.
Recommended experience managing $80 million or greater in total deposits in an established retail branch, not driven by one large customer relationship.

Responsibilities

Manage and grow existing specialty De Novo locations and establish a strong book of business in new markets where applicable.
Develop and maintain effective lobby management and customer outreach to enhance the customer experience inside and outside the branch.
Select, hire, and motivate staff to deliver the bank’s value propositions and financial results.
Meet regularly with employees to support training and motivation toward sales and service standards, using a needs-based consultative sales approach.
Coach employees on skills and results to meet or exceed customer experience, sales, and financial goals.
Lead a team in prospecting new businesses and manage and grow relationships in an existing larger book of business.
Foster teamwork and lead by example to inspire confidence, respect, and loyalty.
Develop employees through observational coaching, joint sales calls, defined sales activities, and consultative customer sales tools; track, document, and report sales performance.
Ensure customers receive a World Class Customer Experience through in-person, telephone, and digital interactions with branch staff.
Use outbound calling, prospecting, business advising, and community networking to expand business opportunities.
Promote a ‘High Tech, High Touch’ environment by demonstrating technology and self-service channels, including ATM, online, and mobile banking.
Partner with and refer business to other lines of business, including Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
Maintain branch operational integrity, controls, and compliance with regulatory requirements.
Promote the bank through CRA activities, community events, and active participation in a key local business non-profit organization.
Demonstrate core values and customer promises; respect, promote, and value diversity.
Assume additional responsibilities as assigned by Senior Management.