Branch Manager III Lynn Branch

Rockland Trust Company•Lynn, MA

About The Position

Rockland Trust is seeking a Branch Manager to lead branch operations, build and develop a dedicated team, drive sales and service results, and provide an exceptional customer experience. The manager sets and models standards for sales and service, creates a motivating team environment, and promotes a customer-centric approach to identifying solutions for customers’ financial needs. The role includes growing business in existing and new markets, developing relationships with businesses, and ensuring customers receive consistent support across in-person, phone, and digital channels. The Branch Manager maintains operational integrity and compliance, coaches employees, and promotes the bank through community and CRA activities. The role also partners with the bank’s business lines to connect customers with relevant banking, lending, wealth management, and investment services. Candidates should be prepared to work a flexible schedule, potentially including weekends, based on customer needs.

Requirements

College degree in business or finance, or equivalent experience.
At least 2 years of retail banking or retail sales management experience.
Outstanding verbal and written communication skills and strong leadership ability.
Track record of effectively managing sales, customer experience, and operations at a large and complex Business Focus or Business Hub location, and growing branch households and deposits.
Thorough understanding of the requirements for a successful sales and service organization.
High level of professionalism and ability to act ethically in all transactions and interactions.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Willingness and ability to work a flexible work week that may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training within established timeframes.

Nice To Haves

Retail banking experience in a sales environment with strong supervisory experience.
Recommended: $80 million or greater in total deposits in an established retail branch, not driven by one large customer relationship.

Responsibilities

Manage and grow existing specialty De Novo locations and establish a strong book of business in new markets where applicable.
Develop and maintain lobby management and customer outreach efforts to enhance the customer experience inside and outside the branch.
Select, hire, motivate, train, and develop staff to deliver the bank’s value propositions and financial results.
Meet regularly with employees and coach their skills and results to achieve customer experience, sales, and financial goals.
Lead the team in prospecting new businesses and managing and growing relationships in an existing larger book of business.
Build a positive, collaborative team climate and lead by example.
Use observational coaching, joint sales calls, defined sales activities, and consultative sales tools to develop employees; track, document, and report sales performance.
Ensure customers receive a World Class Customer Experience across in-person, phone, and digital interactions.
Use outbound prospect calling, advise an existing base of businesses, and network within the community to expand business opportunities.
Promote technology and self-service channels, including ATM, online banking, and mobile banking.
Partner with and refer business to other lines of business, including Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
Maintain branch operational integrity, controls, and compliance with regulatory requirements.
Promote the bank through CRA activities, community events, and participation in a key business nonprofit organization in the market area.
Demonstrate the bank’s core values and customer promises, and respect, promote, and value diversity.
Assume additional responsibilities as assigned by Senior Management.