Branch Manager III

Fidelity Bank•Raleigh, NC

About The Position

The Branch Manager III assists in achieving branch growth and profitability goals by designing, implementing, and leading the branch’s marketing and business development plan. The manager coaches branch staff to increase sales and provide high-quality customer service, and is accountable for branch operations, audits, staffing, supervision, performance management, training, security, problem resolution, communication, generating branch business, and managing sales and service activities to meet established goals. The Bank assigns role levels according to market category and level of responsibility. This position focuses on business development and service excellence, credit quality and portfolio management, operational risk and compliance, and managing, leading, and coaching branch staff. The manager represents the Bank in the community and serves as an officer of at least one community organization.

Requirements

Bachelor’s degree and six years of experience in sales, customer service, and/or lending, including one year in a lead or supervisory role, or an equivalent combination of education and experience.
In-depth knowledge of retail lending policies and procedures and branch operations, including teller and customer service functions.
Knowledge of retail bank deposit, credit, loan, and non-retail products, and a thorough understanding of deposit and lending regulations.
Strong credit analysis skills in personal cash flow and general credit analysis skills in business cash flow.
Ability to influence, motivate, and coach others through knowledge of bank operations.
Ability to communicate orally and in writing with associates and customers at all levels in a professional and diplomatic manner.
Ability to identify, analyze, and solve problems accurately and efficiently.
Strong decision-making skills and ability to handle confidential and proprietary information.
Strong supervisory, sales, organizational, communication, conflict management, and computer skills.

Responsibilities

Create, plan, organize, and oversee branch staff activities to support growth through implementation of a branch sales and service plan.
Develop profitable business through proactive cross-selling, relationship enhancement, and community business development.
Represent the Bank in the community and serve as an officer with at least one community organization.
Promote Bank products and services through teamwork; lead weekly sales meetings and monitor sales activity against the sales and service plan.
Meet branch production and performance goals and conduct customer and prospect calls to deepen relationships and obtain new business.
Develop prospect lists and work with branch associates to obtain referrals and information for calling efforts.
Partner with the Business Development Officer on relationship-building and commercial and consumer referrals.
Maintain service excellence, including exceptional results in Right by You Mystery Shops.
Manage and grow a quality loan portfolio, with a focus on retail lending, and maintain average loan yield objectives.
Analyze loan applications and financial statements, make credit decisions in accordance with Bank Loan Policy, interview prospective loan customers, and process loan requests.
Monitor loans and manage past-due and watchlist loans to maintain credit quality.
Minimize loan losses and exceptions through effective documentation, underwriting, timeliness, and relationship building.
Ensure adherence to Bank policies and procedures and regulatory guidelines, maintaining current knowledge of applicable operational, security, and lending requirements.
Assist in hiring and training new associates; supervise, motivate, and deploy branch staff to ensure accurate and timely operations and internal controls.
Delegate responsibilities, ensure adequate training, promote teamwork, and lead by example while coaching weaknesses and recognizing strengths.
Conduct performance reviews for all branch staff reporting to this position.