Assistant Branch Manager

First National Bank Of Pennsylvania•Cleveland, OH

11d•Onsite

About The Position

The Assistant Branch Manager is primarily responsible for meeting customer needs in a retail branch and assisting with management of the branch and sales team. The role develops and maintains a personal referral network, executes branch leads according to consumer banking standards, completes customer transactions, and converts transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values. The position also supports branch sales and operations through staff coaching, sales activity monitoring, workflow coordination, and assigned operational duties. It performs traditional teller transactions as needed and carries responsibility for managing risk and complying with regulatory requirements and company procedures. The position is based at 11457 Mayfield Road, Cleveland, Ohio 44106. Overnight travel may be required for training, particularly during onboarding.

Requirements

High school diploma or GED.
At least 2 years of job-related experience.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
MS Word at a basic level.
MS Excel at an intermediate level.
MS PowerPoint at a basic level.
Nationwide Mortgage Licensing System and Registry Identifier will be required.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier preferred.

Responsibilities

Promote the sales process by managing referrals, leveraging sales leads, making outbound calls, and identifying customers’ financial needs.
Recommend and sell or cross-sell Bank products and services to meet customer banking needs in a courteous and professional manner.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to input and maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing customer relationships according to consumer bank standards.
Assist with management of daily sales activity by coaching branch staff on prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
Coordinate and complete assigned operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure tasks adhere to current policies and procedures.
Perform traditional teller transactions as needed.
Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring daily business risks as required by F.N.B. Corporation’s risk management program.
Perform other related duties and projects as assigned.