Branch Manager I

Woodforest National Bank•Lexington, NC

11d•Onsite

About The Position

As Branch Manager of Woodforest National Bank, you will lead the branch with an entrepreneurial mindset and act as its business owner. You will spend most of your time at the branch, engaging with customers and team members to drive sales and increase deposits. The role includes developing customer relationships through strategic partnerships and community involvement, delivering exceptional service, supporting relationship growth, and ensuring operational excellence while embodying the bank’s core values of Ownership, Service, Community, and Integrity. The Branch Manager oversees branch performance, resources, sales goals, deposit growth, wealth management referrals, compliance, security, cash handling, and expense control. The role also includes coaching, recruiting, developing, and retaining staff; building community relationships; supporting digital banking adoption; resolving customer concerns; and maintaining operational excellence through audits, reporting, and process improvement. The manager is accountable for personnel and employment decisions at the assigned branch. Travel of up to 25% is required for business development and community engagement.

Requirements

At least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; alternatively, a bachelor’s degree and 3 years of progressive banking, sales, or customer service experience; or successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
High school diploma or equivalent required.
Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
Proactive in seeking business outside the branch; comfortable with outside sales.
Goal-oriented, disciplined team leader with strong interpersonal skills and sales aptitude.
Open to direct coaching and feedback.
Able to work flexible or extended hours to meet business needs and demonstrate reliability.
Effective problem-solving skills and ability to maintain composure and a positive attitude with customers and colleagues.
Knowledge of, or ability to quickly learn, banking products, services, policies, procedures, regulatory guidelines, and the sales and service process.
Able to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Excellent organizational skills; able to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
Able to understand instructions, forms, and applications, and be familiar with financial statements and credit reports.
Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business owner, driving performance, managing resources, and making decisions supporting growth and profitability.
Lead the team to achieve sales goals and expectations, and consistently measure results.
Lead branch operations with a focus on deposit growth and wealth management referrals.
Manage branch compliance, security, cash handling, and expense control.
Deliver warm, personalized, and solution-oriented customer interactions.
Coach the team to identify customer needs and recommend banking and investment solutions.
Drive client acquisition, strengthen relationships, promote lending solutions, and refer clients to wealth management services.
Build local community relationships and position the branch as a trusted financial partner.
Collaborate with Retail Partners on joint engagement opportunities.
Lead community outreach with Community Development Relationship Managers in support of local initiatives and events.
Uphold ethical and compliance standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
Recruit, develop, and retain talent to build a high-performing team.
Lead a technology-forward banking experience and help staff and customers use digital tools confidently.
Resolve customer concerns with empathy and ownership, ensuring timely and satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.
Make personnel and employment decisions for the assigned branch/location.
Travel for business development and community engagement, up to 25%.