Assistant Branch Manager

Stearns Bank NA.•Scottsdale, AZ

11d•Onsite

About The Position

The Assistant Branch Manager supports the Branch Manager in the overall leadership, operations, and performance of the branch. The role fosters a high-performing team, delivers exceptional customer experiences, ensures operational excellence, and maintains compliance with applicable policies and regulations. It requires sound judgment, critical thinking, decision-making, and attention to detail to resolve complex issues, manage risk, and support strategic branch objectives. The position is based in-office at Stearns Bank’s Scottsdale, Arizona branch. The Assistant Branch Manager leads branch operations when the Branch Manager is absent, supports business development and deposit growth, coaches employees, oversees transactions and operational reviews, and helps maintain audit and compliance readiness. The role may participate in Saturday duty when needed.

Requirements

At least 3–5 years of progressively responsible experience within a financial institution or customer-focused banking environment.
Demonstrated success achieving sales, deposit-growth, referral, and customer-relationship goals.
Strong understanding of branch operations, compliance requirements, operational risk management, and fraud prevention.
Demonstrated ability to coach, develop, and motivate employees.
Strong communication, interpersonal, analytical, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Literacy in English.
Ability to occasionally lift and/or move up to 10 pounds.
Ability to sit for extended periods and to twist, bend, walk, use hands to handle or feel objects and controls, reach, balance, stoop, and kneel; ability to talk and hear.
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.
Maintain NMLS certification.

Nice To Haves

Previous leadership, supervisory, coaching, or lead experience.
Prior experience with Fiserv banking software.
Prior experience with Salesforce Customer Relationship Management software.
Experience and knowledge involving Individual Retirement Accounts, specialty bank accounts, and business documentation.

Responsibilities

Serve as the branch’s operational leader, ensuring adherence to internal controls, procedures, bank policies, and regulatory requirements.
Conduct and document daily operational reviews; identify exceptions, fraud indicators, compliance concerns, and process-improvement opportunities.
Resolve operational issues and escalate matters to the Branch Manager or support departments when appropriate.
Review branch activities for compliance with Regulation CC, CTR requirements, OFAC, CIP, dual-control procedures, fraud-prevention standards, and other applicable regulations.
Review transactions, documentation, reports, and processes for accuracy; address discrepancies, errors, and process gaps.
Support branch goals through relationship building, business development, customer retention, and deposit growth.
Review and approve transactions within delegated authority while mitigating operational risk.
Support audit readiness and maintain a culture of compliance and accountability.
Lead branch operations when the Branch Manager is absent.
Develop and implement strategies to grow deposits from existing customers by understanding their needs and offering tailored solutions.
Assist with interviewing, onboarding, and training employees; coach frontline staff, provide feedback, reinforce expectations, and support employee development plans.
Recognize employee accomplishments and address performance concerns; promote accountability, teamwork, customer service, risk awareness, and continuous improvement.
Approve overrides within authority limits, review lending documentation, supervise complex transactions, and perform or oversee the listed commercial, business, and consumer banking transactions and account-maintenance activities.
Maintain ownership of daily operational reviews; manage schedules, workflow, and staffing coverage; review operational reports and exception reports.
Maintain audit and compliance readiness and assist with opening and closing the bank facility, including security-system access and night-deposit processing.
Follow bank security policies, including internal security, transaction security, and robbery procedures.
Process incoming mail deposits and payments, loan deposits, signature cards, transfers, and coin orders; perform ATM duties, scan and index account forms in M-Files, and perform Canadian exchange for customers.
Generate new business through prospecting, calling, social networking, and referrals from EFD, SBA, National, Commercial, and Consumer lending.
Analyze branch production metrics and partner with the Branch Manager on action plans to meet or exceed sales, referral, and deposit-growth goals.
Hold regular production conversations with employees about referrals, outreach, customer engagement, and deposit growth.
Identify customer financial needs, recommend appropriate solutions, cross-sell products and services, and partner with internal business lines on referrals.
Support business development through networking, community involvement, and relationship management.
Maintain understanding of legal and regulatory compliance, maintain NMLS certification, lead compliance training initiatives, complete required training, and participate in sales and referral promotions.
Assist with deposit-product training for new and existing employees; maintain an assigned competitor file and monitor rates, pricing, and product changes.
Participate in Saturday duty when needed and complete other assigned projects.

Benefits

Employee Stock Ownership Plan and 401(k) plan.
Healthcare coverage including medical, dental, vision, telehealth, and life insurance.
12 weeks of paid parental leave and medical leave, with a cap of 20 weeks for eligible team members who qualify for both medical and parental leave related to the birth of a child.
$5,000 family care reimbursement for childcare, elder care, student loan debt, pet expenses, down payment assistance, or health insurance premiums.
PTO from 13 to 23 days depending on tenure, with cashout and carryover options.
10 days of sick time.
11 paid holidays.
4 days of volunteer time.
2 days of self-allowance time.
Tuition assistance.
Competitive salary and benefit package.
Employee Stock Ownership Program.