Branch Manager

PNC Bank•Jacksonville, MD

12d•Onsite

About The Position

As a Branch Manager within PNC's retail organization, based in Phoenix, Maryland, you lead all aspects of branch performance. You drive revenue and customer loyalty through consultative client interactions and solutions that support customers' financial well-being, while creating a differentiated experience in an omnichannel environment. The role collaborates with a broad range of ecosystem partners and is accountable for risk management and compliance. You build a high-performing branch team by attracting, onboarding, coaching, and developing employees. You use PNC's branded sales process to meet sales targets and grow revenue through acquiring consumer and business households and increasing their share of wallet. Business banking results are driven primarily through business development and community involvement. You coach employees in consultative selling, technology-enabled customer interactions, and effective problem resolution, while connecting customers with PNC resources for a seamless experience. The manager is responsible for acquiring and retaining talent, supporting an inclusive workplace, and ensuring employees meet performance and activity expectations through ongoing performance management. The role manages operational, human capital, reputational, and business risks; exercises sound judgment to mitigate sales-practice risk; and ensures compliance with regulatory guidelines and established policies and procedures. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this role.

Requirements

Typically requires 3 or more years of related experience.
Related experience or product knowledge to accomplish primary duties.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certification is listed.
No required or preferred language assessments.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience (CX)
Customer loyalty
Decision making
People management
Proactive behavior
Results-oriented
Branch banking services
Digital awareness
Effective communications
Managing multiple priorities
Sales management

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative client interactions and solutions that support financial well-being.
Create a differentiated customer experience and make banking easy in an omnichannel environment.
Collaborate with a broad range of ecosystem partners.
Manage risk and ensure compliance with regulatory guidelines and established policies and procedures.
Attract, onboard, coach, and develop branch team members to build a high-performing team.
Use PNC's branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue through acquisition and share-of-wallet growth of consumer and business households, and through collaboration with ecosystem partners.
Drive business banking results primarily through business development and community involvement activities.
Coach consultative selling and technology-enabled customer engagement to improve results and customer financial well-being.
Manage and coach delivery of a differentiated client experience, including effective problem resolution.
Connect customers with PNC resources to deliver a seamless omnichannel experience.
Acquire and retain talent through effective onboarding, coaching, and development; make talent development a priority for all branch team members.
Ensure employees meet performance and activity expectations through ongoing performance management.
Model PNC values and cultivate and support an inclusive workplace.
Manage operational, human capital, reputational, and business risk; use sound judgment to mitigate sales-practice risk.
Demonstrate customer focus and effectively manage risks in support of PNC's Enterprise Risk Management Framework.
As a people manager, cultivate diverse and inclusive teams, role-model PNC values, drive change and innovation, take ownership for results, empower others, and develop employees.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Incentive-eligible compensation based on company, business, and/or individual performance