Branch Manager

PNC Bank•Elk Grove, IL

11d•Onsite

About The Position

As a Branch Manager in PNC’s retail branch organization, based in Elk Grove Village, Illinois, you will lead branch performance and help deliver a strong customer experience. The position is in-office. You will drive revenue and customer loyalty through consultative interactions and solutions that support customers’ financial well-being, while making banking easy in an omnichannel environment. You will collaborate with a broad range of ecosystem partners and manage risk and compliance across branch activities. You will build and develop a high-performing team by attracting, onboarding, coaching, and developing branch employees. The role uses PNC’s branded sales process to achieve sales targets and customer loyalty, grow consumer and business household relationships, and drive business banking results through business development and community involvement. You will coach employees in consultative selling, technology-enabled customer interactions, effective problem resolution, and delivery of a differentiated client experience. The Branch Manager also manages operational, human capital, reputational, and business risk; supports compliance with regulatory guidelines and company policies; and uses sound judgment to mitigate sales practice risk. The role calls for modeling PNC’s values, cultivating an inclusive workplace, and taking ownership of results and employee development. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations. The position is incentive eligible.

Requirements

Typically requires 3 or more years of related experience.
Must be able to serve as a Notary Public in the applicable state.
Candidates may be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Demonstrate appropriate knowledge, skills, and abilities for the role.
A university or college degree is typically not required; comparable education, job-specific certifications, and experience may be considered in lieu of a degree.

Nice To Haves

Accountability
Banking knowledge
Client counseling
Customer experience (CX)
Customer loyalty
Decision-making
People management
Proactive behavior
Results-oriented approach
Knowledge of branch banking services
Digital awareness
Effective communication
Managing multiple priorities
Sales management

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative client interactions and solutions that support financial well-being.
Create a differentiated customer experience and make banking easy in an omnichannel environment.
Collaborate with ecosystem partners.
Manage operational, human capital, reputational, and business risk, and ensure compliance with regulatory guidelines and established policies and procedures.
Build a high-performing team through attracting, onboarding, coaching, and developing branch team members.
Use the branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households, increasing share of wallet, and collaborating with ecosystem partners.
Drive business banking results through business development and community involvement activities.
Coach consultative selling to drive results and support customer financial well-being.
Coach employees to deliver a differentiated client experience and confidently engage customers through technology-enabled interactions.
Lead effective problem resolution and connect PNC resources to provide a seamless omnichannel customer experience.
Acquire and retain talent through effective onboarding, coaching, and development.
Manage performance and activity expectations through ongoing performance management.
Model PNC values and cultivate and support an inclusive workplace.
Exercise leadership, authority, and sound decision-making to mitigate sales practice risk.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Incentive compensation based on company, business, and/or individual performance