Branch Manager - Millen

Regions Bank•Millen, GA

10d•Onsite

About The Position

At Regions, the Branch Manager maintains an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. The role combines individual sales and customer service with coaching and team leadership, branch operations, and responsibility for meeting branch sales, quality, and service goals while maintaining an efficient and compliant branch. The manager helps customers understand and meet their financial needs, build relationships, and pursue financial goals. The position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS) and is incentive eligible. It is exempt from Fair Labor Standards Act timekeeping requirements and is not eligible for overtime pay. The position may be filled at a higher level depending on the candidate’s qualifications and experience.

Requirements

High school diploma or GED.
At least three years of financial services, sales, or sales management experience.
Obtain an active Life Insurance License within the first 12 months and maintain continuing education required for licensing.
Ability to work on Saturdays as needed.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the Financial Services industry.
Six years of banking and/or lending experience.
Six years of relationship-based client consultation experience.

Responsibilities

Lead a small to moderate-sized team of branch associates to generate new revenue by identifying customer needs and providing guidance about Regions solutions.
Conduct outside sales efforts to generate new business clients and maintain and expand consumer and business banking relationships.
Educate associates, customers, and the surrounding community about financial wellness practices and bank technology and digital solutions.
Coach and develop associates through the iConnect Sales, Service and Coaching process, with guidance from a mentor, senior managers, and internal support partners.
Provide associates with timely coaching to strengthen product knowledge and help them identify customer needs.
Educate and advise customers on Regions Consumer and Business products and services, including loans and deposits, and assist with annuities and life insurance.
Ensure an optimal customer experience, handling transactional needs as necessary, including greeting customers and processing transactions.
Resolve escalated customer and associate issues and counsel associates as needed, with guidance from senior leadership and Human Resources.
Manage recruiting and selection for the assigned branch.
Maintain relationships with Line of Business partners and refer customers to internal experts when complex financial needs are identified.
Follow bank policies, processes, procedures, audit requirements, applicable laws, and regulations; ensure associates complete assigned operational risk management duties and help identify and report operational risks.