Branch Manager - Millen

Regions Bank•Millen, GA

12d•$61,849 - $80,798•Onsite

About The Position

At Regions, the Branch Manager maintains an engaged, operationally sound, high-performing team dedicated to improving customers’ financial wellness. This player-coach oversees branch operations, directly manages associate performance, and guides associates in understanding and meeting customer needs. The manager drives individual sales performance and helps the branch meet and exceed sales, quality, and service goals while maintaining an efficient and compliant operation. The role focuses on building customer relationships, identifying financial needs, and helping customers work toward their goals. It requires individual drive and competitiveness, teamwork, comfort in a fast-paced environment, and the ability to provide personalized customer service. The position is incentive eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. The position may be filled at a higher level depending on the candidate’s qualifications and experience.

Requirements

High school diploma or GED.
Three years of financial services, sales, or sales management experience.
Obtain an active Life Insurance License within the first 12 months and maintain continuing education required for licensing.
Ability to work on Saturdays as needed.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to exhibit mastery of key advice, guidance, and education concepts.
Ability to handle multiple priorities simultaneously.
Ability to provide effective feedback and guidance.
Excellent communication and customer service skills.
Excellent leadership and problem-solving skills.

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the Financial Services industry.
Six years of banking and/or lending experience.
Six years of relationship-based client consultation experience.

Responsibilities

Lead a small to moderate-sized team of branch associates to generate new revenue by identifying customer needs and providing guidance about Regions solutions.
Conduct outside sales efforts appropriate to the market to generate new business clients and maintain and expand consumer and business banking relationships.
Educate associates, customers, and the community about financial wellness practices and bank technology and digital solutions, including mobile, online, and ATM offerings.
Coach and develop branch associates through the iConnect Sales, Service and Coaching process, with guidance from an assigned mentor, senior managers, and internal support partners.
Provide timely coaching to strengthen associates’ product knowledge and ability to identify customer needs.
Educate and advise customers on Regions Consumer and Business products and services, including loan and deposit products, annuities, and life insurance.
Ensure an optimal customer experience, including assisting with transactions and greeting customers as needed.
Resolve escalated customer and associate issues and counsel associates as needed, with guidance from senior leadership and Human Resources.
Manage recruiting and selection for the assigned branch.
Maintain relationships with Line of Business partners and refer customers to internal experts when they have complex financial needs or goals.
Follow bank policies, procedures, audit requirements, laws, and regulations; complete role-specific operational risk duties and ensure associates complete delegated duties.
Maintain sound banking practices, including managing, identifying, and reporting operational risks.