Automotive Service Advisor Jobs

About The Position

Requirements

• High school diploma or GED
• Minimum one year of experience at a dealer-level or large automotive facility preferred
• Valid, unrestricted driver’s license with a clean driving record
• Professional appearance and dependable work ethic
• Focus on customer service and safety
• Basic computer and internet proficiency
• Excellent verbal and written communication skills
• Ability to comprehend and follow instructions accurately

Responsibilities

• Schedule service appointments with customers, managing inquiries in person or by phone to diagnose vehicle issues accurately.
• Follow up on repair status, ensuring vehicles are ready on time and notify customers promptly if delays occur.
• Obtain authorization for revised repair estimates.
• Provide repair recommendations and set realistic expectations for customers regarding repair timelines and outcomes.
• Ensure completed repairs pass quality control checks, including road tests as needed.
• Stay informed on vehicle operations, warranties, manufacturer campaigns, Technical Service Bulletins (TSBs), and relevant state regulations.
• Meet or exceed all service level targets.
• Maintain accurate and compliant documentation in accordance with regulations and company standards.
• Adhere to and enforce all safety policies and procedures.
• Participate in all required staff meetings, training sessions, and educational programs.
• Perform additional duties as assigned to support efficient service department operations.

Benefits

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment
• comprehensive training
• competitive compensation
• unparalleled benefits