Automotive Service Advisor

Opelika Ford CDJR•Opelika, AL

23d•Onsite

About The Position

At Opelika Ford CDJR, we are committed to delivering exceptional customer service combined with professional automotive expertise. We are seeking a dedicated Automotive Service Advisor to join our team and help maintain our high standards of customer satisfaction.

Requirements

Minimum of two years experience as a service advisor in the automotive industry.
High school diploma or equivalent.
Valid driver's license for Alabama with a clean driving record.
Positive attitude and energetic personality.
Excellent verbal and written customer service and communication skills.
Professional appearance and strong work ethic.
Ability to perform well in a process-driven environment.

Responsibilities

Greet service customers promptly in a courteous and professional manner.
Inspect vehicles and review service history to accurately identify and verify customers' service needs.
Promote sales of services, parts, and accessories by thoroughly understanding product and service requirements.
Provide accurate estimates of service costs and completion times, securing proper customer authorization.
Monitor vehicle service progress and communicate any changes to costs, completion times, or recommended services for customer approval.
Administer warranty repairs for new and used vehicles according to manufacturer guidelines.
Confirm service appointments by phone the day before scheduled visits and perform follow-up communications after repairs.
Inspect vehicles before delivery to ensure all services and repairs are completed properly and inform customers accordingly.
Ensure compliance with all state and federal laws relating to automobile repair and consumer protection.
Demonstrate company values consistently in all interactions with customers, colleagues, and vendors.