Automotive Service Advisor

Platinum Chevrolet • Santa Rosa, CA

9d • Onsite

About The Position

Platinum Chevrolet is the #1 Chevrolet Dealership in the North Bay serving the Santa Rosa, Petaluma, Sonoma, Windsor, Rohnert Park and Healdsburg communities in Sonoma County. We are looking for a hardworking, professional, and enthusiastic individual interested in high earning potential to join our team. As a member of our world-class team, you can learn from the masters and enhance your skillset. With Platinum's incredible training and investment in team members, you can excel in the career of your choice.

Requirements

• Strong desire to do the job right and to the best of your ability
• Organized and friendly personality with a customer focused mindset
• Strong time management skills
• Fantastic communication skills
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Assume other duties assigned by Management

Nice To Haves

• Spanish speaking a plus

Responsibilities

• Welcome Customers with Hospitality - Greet customers immediately upon arrival, providing a friendly, professional and welcoming atmosphere
• Conduct Professional Walk-Around Inspections - Perform 360-degree walk-around of the vehicle with the customer to note mileage, damage, and service needs, building immediate trust.
• Translate Technical Needs - Act as the liaison between the customer and technician, accurately translating customer concerns into actionable, detailed repair orders ensuring compliance to all manufacturer requirements and state/federal laws.
• Provide Transparent Consultantions - Explain recommended repairs, services and associate costs to customer in plain, non-technical language.
• Proactive Communication & Updates - Keep customers informed of the progress of their vehicles throughout the day, providing updates before they feel the need to reach out.
• Manager Workflow and Timelines - Coordinate with Dispatch and technicians to ensure repairs are completed withing the promised time frame, managing customer expectations along the way.
• Ethical Consultative Selling - Offer maintenance and services options based on vehicle needs an manufacturer recommendations, using a low-pressure, high-integrity approach. 300% rule.
• Handle Customer Concerns with Empathy - Proactively address customer complaints or disputes with empathy and professionalism, striving for first-time resolutions to ensure satisfaction.
• Maintain High CSI Scores - Ensure all service work meets or exceeds quality standards to maintain to improve Customer Satisfaction Index (CSI) scores.
• Ensure Quality Control and Vehicle Delivery - Oversee the final qualify check of the vehicle, ensuring all work is completed correctly, and deliver the vehicle to the customer, thoroughly explaining the repair order.
• Take Pride in Happy Customers - Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Benefits

• Medical, vision, and dental insurance
• 401(k) plans and profits sharing including employer contribution match opportunities
• Vacation/PTO (Paid Time Off) and sick pay
• Holidays and paid family leave
• Life insurance
• Employee discounts on goods/services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed