Automotive Service Advisor

Liberty Ford Brunswick • Brunswick, OH

7d • Onsite

About The Position

Liberty Ford of Brunswick is looking for an Automotive Service Advisor to join our team. The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Requirements

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

Nice To Haves

• Previous experience at a Ford dealership is a plus

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Benefits

• Competitive Pay starting at $50,000
• Four Medical Plan Options
• Health Savings Accounts
• Dental & Vision
• Employee Assistance Program
• Traditional and Roth 401(k)
• 100% Vested 401(k) Employer Match
• Education Reimbursement Plan
• Paid Time Off - 40 hours awarded after 90 days
• 7 Paid Holidays
• Referral Program
• Employer Paid Life Insurance
• Short-Term and Long-Term Disability
• Voluntary Term and Universal Life Insurance
• Supplemental Insurance Options
• Discounts on New & Used Vehicles
• Discounts on Service & Parts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED