Automotive Service Advisor

San Francisco Honda Acura•San Francisco, CA

23d•$20

About The Position

San Francisco Honda Acura is part of the Victory Automotive Group, a family-owned company operating since 1997 with over 40 locations nationwide. We are committed to delivering exceptional service to our customers and providing growth opportunities for our employees. As an Automotive Service Advisor , you will serve as the primary communication link between customers and technicians. Your role involves understanding customer concerns, coordinating vehicle service and repairs, and setting clear expectations about repair needs and timelines. This position requires professionalism, strong communication skills, and the ability to work efficiently in a dynamic team environment. We offer competitive pay based on experience in a professional, drug-free, and non-smoking workplace. Our company supports advancement opportunities and values a reliable and positive team-oriented approach. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace . We Would Really Like To Hear From You!

Requirements

High school diploma or GED required
At least one year of experience at a dealer-level or large automotive facility preferred
Valid and unrestricted driver's license with a clean driving record
Strong customer service focus with professionalism and dependability
Excellent verbal and written communication skills
Basic computer and internet proficiency
Professional appearance and strong work ethic
Ability to read and understand instructions clearly
Physical ability to bend, kneel, squat, stand, and lift heavy objects as needed

Responsibilities

Schedule vehicle service appointments in person or by phone to diagnose issues accurately and promptly
Provide updates to customers on repair status and notify them if timing changes are necessary
Obtain customer authorization for repair estimate revisions when applicable
Recommend repairs and maintenance while managing customer expectations
Ensure all repairs undergo quality control checks and/or road tests before delivery
Stay current on vehicle operations, warranties, campaigns, state lemon laws, and Technical Service Bulletins (TSBs)
Meet or exceed all service level targets consistently
Complete required documentation in compliance with applicable regulations and standards
Adhere to and enforce all safety policies and procedures
Participate in staff meetings, trainings, and educational programs as required
Perform additional duties as assigned to support department and company goals