Automotive Service Advisor
About The Position
East Tennessee Chrysler Dodge Jeep Ram is a family-owned dealership committed to providing exceptional service and support to our customers and employees. Established with the goal of delivering professional and reliable automotive services, we foster a positive and collaborative work environment where employees can grow and thrive. We are seeking a professional Automotive Service Advisor to serve as the primary communication link between customers and service technicians. The Service Advisor is responsible for scheduling service appointments, managing repair authorizations, and ensuring a positive customer experience throughout the service process.
Requirements
- High school diploma or GED required.
- At least one year of experience in a dealer-level or large automotive facility preferred.
- Valid, unrestricted driver's license with a clean driving record.
- Strong customer service skills with a safety-focused mindset.
- Basic computer proficiency and internet skills.
- Excellent verbal and written communication skills.
- Professional appearance and dependable work ethic.
- Ability to follow instructions and comprehend detailed information.
- Physical ability to bend, kneel, squat, stand, and lift heavy objects as needed.
Responsibilities
- Schedule and coordinate service appointments, providing prompt and accurate diagnoses of vehicle issues.
- Communicate repair statuses and updates to customers, including revised estimates and delivery timelines.
- Recommend necessary repairs and maintenance while managing customer expectations.
- Ensure all repairs undergo quality control checks and road tests before delivery.
- Stay informed on vehicle operations, warranties, manufacturer campaigns, and service bulletins.
- Complete required documentation in compliance with company and regulatory standards.
- Adhere to all safety policies and procedures.
- Participate in staff meetings, training sessions, and ongoing education.
- Perform additional duties as assigned to support dealership operations.
Benefits
- Tremendous product & inventory
- Ongoing company-wide training
- Strong company reputation
- Growth opportunities
- Professional, enthusiastic & supportive working environment
- comprehensive training
- competitive compensation
- unparalleled benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
