Automotive Service Advisor

Victory Nissan of Dickson•Dickson, TN

23d•$45,000 - $125,000•Onsite

About The Position

Victory Automotive Group is a family-owned and operated company since 1997 with over 50 locations nationwide. We prioritize providing excellent opportunities for employees, customers, and communities, while representing top manufacturers. Our mission is to deliver a professional, informative, and pleasant experience that satisfies customer needs completely. Victory Automotive Group is seeking motivated individuals to join our team. If you are ready to contribute to an exciting and dynamic work environment, we encourage you to apply. We are an Equal Opportunity Employer and hire qualified candidates without regard to race, religion, gender, age, or other protected status. The Automotive Service Advisor acts as the key communicator between customers and service technicians, managing automotive service and repair processes. This role involves listening to customer concerns, coordinating accurate service appointments, delivering repair recommendations, and managing expectations throughout the repair process. You will work in a fast-paced, team-oriented dealership setting focused on delivering world-class customer service. Professional appearance and positive attitude are essential. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace . We Would Really Like To Hear From You!

Requirements

High school diploma or GED required
At least one year of experience at a dealer-level or large automotive facility preferred
Valid, unrestricted driver's license with a clean driving record
Strong communication and customer service skills
Basic computer and internet proficiency
Professional appearance and dependable work ethic
Ability to read and understand instructions accurately
Ability to bend, kneel, squat, stand for extended periods, and lift heavy objects as needed
Commitment to safety and regulatory compliance

Responsibilities

Schedule service appointments for customers in person or by phone to ensure timely and accurate vehicle diagnostics
Follow up on repair status and inform customers of any delays or changes
Obtain customer authorization for repair estimate updates
Provide repair recommendations and manage customer expectations regarding service delivery
Ensure all completed repairs pass quality control and road testing
Stay informed on vehicle operation, warranties, recalls, Technical Service Bulletins, and relevant regulations
Maintain compliance with documentation, safety policies, and company standards
Participate in staff meetings, training sessions, and professional development as required
Perform additional duties as assigned to support dealership operations