Automotive Service Advisor

Victory Honda of Jackson•Jackson, TN

24d•$50,000 - $150,000

About The Position

The Automotive Service Advisor serves as the primary communication link between customers and service technicians. You will be responsible for understanding customer concerns, coordinating service and repairs, and managing expectations to ensure a smooth and professional experience. Success in this role requires excellent communication skills, technical knowledge, and a customer-focused attitude. You will work in a fast-paced environment as part of a team committed to delivering world-class service.

Requirements

High school diploma or GED
At least one year of experience at a dealership or large automotive facility preferred
Valid, unrestricted driver's license with a clean driving record
Strong customer service orientation with professionalism and dependability
Good communication and interpersonal skills
Basic computer and internet proficiency
Ability to read and understand instructions accurately
Ability to perform physical tasks such as bending, kneeling, squatting, standing, and lifting heavy objects when necessary

Nice To Haves

At least one year of experience at a dealership or large automotive facility preferred

Responsibilities

Schedule vehicle service appointments and accurately diagnose customer concerns
Provide timely updates on repair status and notify customers if delays occur
Recommend necessary repairs and maintenance to customers while managing their expectations
Verify completed repairs meet quality standards and conduct road tests as needed
Stay informed on vehicle operations, warranties, technical service bulletins, and relevant laws
Ensure all service documentation is accurate and complies with company policies and regulations
Adhere to safety policies and promote a safe working environment
Participate in staff meetings, trainings, and educational programs
Perform additional duties as assigned to support dealership operations