Assistant Store Manager Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent experience.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficiency in Microsoft Office programs.
• Ability to multitask, prioritize, and work autonomously.
• Must have reliable personal transportation consistent with published company policies; public transportation and transportation from family or friends may not qualify.
• Must maintain a valid driver’s license and valid automobile insurance while employed.
• Ability and willingness to consistently embrace the company’s core values: accountable, inclusive, transparent, and focused.
• Must be able to travel to all stores within the assigned district using a personal vehicle.
• Must work assigned shifts as scheduled.

Nice To Haves

• At least one year of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

• Present customers with available products and services suited to their needs, and educate them about the product portfolio.
• Escalate customer issues to the store manager, District Director of Operations, or corporate office when unable to resolve them directly.
• Answer telephone inquiries about general questions, applications, requests, and other issues.
• Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, operating procedures, and district or region volume expectations.
• Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
• Use active listening to confirm or clarify information and diffuse customer complaints.
• Handle and count currency, cash, and coins; manage a cash drawer; count deposits; transfer cash from the secure safe to the cash drawer; and perform other cash-handling duties. May make bank deposits or pick up funds from a bank.
• Balance individual batch receipts against store sales reports at the end of the day and help resolve overages or shortages.
• Verify customer information.
• Process transactions accurately and in accordance with company policy, including loans, check cashing, and Net Spend transactions.
• Comply with federal and state regulations and company policies and procedures.
• Complete compliance training and quarterly I Agree requirements on time.
• Travel to stores within the assigned district in a personal vehicle; may be asked to travel to neighboring districts and may need to travel overnight.
• Work assigned shifts as scheduled.
• Perform other duties as assigned.