Assistant Store Manager

Extra Space Storage • Old Bridge, NJ

19d • $18 - $19

About The Position

The Assistant Store Manager supports daily operations at one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps maintain high facility cleanliness standards and operational excellence, build customer relationships through in-person and phone interactions, follow a structured sales process, and manage customer accounts. This position works across multiple stores in the district. The listed location is closed on Sundays.

Requirements

• At least 1 year of customer-facing work experience.
• A current valid driver's license and access to a reliable personal vehicle are necessary for daily bank deposits and travel to other sites, except in New York City and Brooklyn.
• High school diploma or GED required.

Nice To Haves

• Sales experience preferred.
• College education is a plus.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales through unit rentals, unit insurance, and moving supplies.
• Maintain site cleanliness, including the office, storage buildings, and surrounding areas, through routine upkeep such as sweeping, mopping, and grounds maintenance.
• Conduct daily site safety inspections, including lock checks.
• Address and resolve customer concerns involving billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees.
• Perform additional duties as assigned.
• Travel to other sites in the district as needed.

Benefits

• Paid Time Off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Medical benefit options with up to a $1,000 annual Health Savings Account employer contribution.
• Wellness program with rewards toward medical premiums.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.
• Daytime hours and potential Sundays off, depending on location.
• Competitive starting pay.
• Company culture with growth opportunities throughout the U.S.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED