Assistant Store Manager Roselle Illinois

Sally Beauty Holdings•Roselle, IL

11d

About The Position

The Assistant Manager supports the Store Manager in leading store associates and overseeing store operations to deliver positive customer experiences, achieve sales and other key performance indicators, and maintain brand standards. When the Store Manager is absent, the Assistant Manager is responsible for the primary duties of the role. The position supports daily sales and customer service activities, associate hiring, training and development, store operations, inventory and payroll management, and safety and loss prevention. The Assistant Manager helps ensure company policies, processes, digital fulfillment strategies, and store standards are consistently followed.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Ability to lead or support a team of associates to meet business objectives.
Ability to communicate effectively with the team and management.
Scheduling availability to meet the needs of the business.
The position requires prolonged standing and walking; recurring bending, crouching, stooping, stretching, or reaching; and recurring lifting of moderately heavy items such as shipment or record boxes.
May be required to work in other stores from time to time.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable but not required.

Responsibilities

Supervise associates and support daily goals and activities to deliver an exceptional client experience, maximize sales and KPIs, and build customer loyalty across in-store and omnichannel channels.
Ensure brand standards are met, including merchandising, planograms, marketing, back rooms, and dress code; address customer issues and concerns; and analyze store trends and customer demand.
Engage, train, develop, recruit, coach, and counsel associates; identify strengths and development opportunities; and hold the team accountable to company policies and expectations.
Maintain positive associate relations, share relevant company information, communicate consistently with assistant managers and district managers, and foster diversity, inclusion, and belonging.
Execute company processes through training, management, analysis, and continuous improvement, including omnichannel fulfillment such as SFS, SDD, and BOPIS.
Manage inventory through ordering and shipment processing, allocate payroll hours according to business needs, and schedule appropriately.
Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects in a timely and accurate manner.
Maintain a safe store environment and enforce safety and loss-prevention policies and procedures.
Protect company assets by ensuring inventory and cash control procedures are followed for shrink, damages, and banking; use available reporting, tools, and technology; and ensure HAZMAT training and execution requirements are met.
Perform the primary duties when the Store Manager is not present.