Assistant Store Manager Roselle Illinois

CosmoProf•Roselle, IL

11d•Onsite

About The Position

The Assistant Manager supports the Store Manager in leading store associates, delivering strong customer experiences, overseeing store operations, and maintaining brand standards. The role helps develop and execute strategies to achieve key performance indicators and financial targets through business analysis, action planning, communication, and accountability. When the Store Manager is not present, the Assistant Manager is responsible for the primary duties of the role. The Assistant Manager supervises daily associate goals and activities, supports in-store and omnichannel selling, maintains merchandising and other brand standards, and responds to customer concerns. The role trains, develops, recruits, and coaches associates; promotes inclusion and positive associate relations; and communicates with management and peers. It also supports company processes and digital fulfillment, inventory management, payroll and scheduling, opening and closing procedures, and timely execution of company directives. The Assistant Manager helps ensure a safe store environment, compliance with policies and procedures, protection of company assets, and proper inventory, cash-control, and HAZMAT practices. The position involves physical activity such as prolonged standing and walking, recurring bending and reaching, and lifting moderately heavy items. Work may occasionally take place in other stores.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Ability to lead or support a team of associates in meeting business objectives.
Effective communication with team members and management.
Scheduling availability to meet the needs of the business.
The role requires prolonged standing and walking, recurring bending, crouching, stooping, stretching, and reaching, and recurring lifting of moderately heavy items such as shipment or record boxes.
May be required to work in other stores from time to time.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable but not required.

Responsibilities

Support the Store Manager in all areas of store leadership and assume primary duties when the Store Manager is absent.
Supervise associates’ daily goals and activities to deliver customer experiences that support sales, key performance indicators, and customer loyalty.
Support in-store and omnichannel selling and ensure brand standards are met, including merchandising, planograms, marketing, back rooms, and dress code.
Serve as a primary point of contact for resolving customer issues and concerns; analyze store trends and anticipate customer demand.
Train, develop, recruit, motivate, and coach associates; identify strengths and development opportunities and address them through coaching or counseling.
Hold associates accountable to company policies and expectations, resolve associate concerns, and keep associates informed of relevant company information.
Build working relationships with Store Manager peers and maintain timely communication with AM/DM.
Foster diversity, inclusion, and belonging.
Execute company processes through training, management, analysis, and continuous improvement; support digital fulfillment strategies including SFS, SDD, and BOPIS.
Support inventory management, payroll-hour planning, and appropriate scheduling based on business needs.
Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects in a timely and accurate manner.
Maintain a safe store environment and ensure policies and procedures are followed and enforced.
Protect company assets by ensuring inventory and cash-control procedures are followed, including procedures related to shrink, damages, and banking.
Use available reporting, tools, and technology; ensure compliance with HAZMAT training and execution.