Assistant Store Manager

Community Choice Financial Family of Brands•Auburn, IN

20d•Onsite

About The Position

The Assistant Store Manager supports customers with financial needs while gaining hands-on experience running a store. The role develops leadership skills through account management, customer outreach, and risk management, in a performance-driven, people-first environment with opportunities for career advancement. The position is based in Auburn, Indiana, and requires regular in-person attendance. A full-time schedule includes at least 40 hours per week and includes weekends. The hourly wage is $16.00. The company provides paid on-the-job training, development resources, cross-brand training, and a key holder program. The role also includes a broad benefits package, subject to plan terms and eligibility, and paid time off starting at 12 days in the first year.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Must pass a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Regular in-person attendance, including weekends, and a full-time schedule of at least 40 hours per week.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required for certain locations.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.

Responsibilities

Offer financial services suited to customers’ needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, develop business, and build customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while providing customer service and preventing losses and charge-offs.
Accurately maintain customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
Perform applicable off-site duties, including vehicle appraisals, store errands, and external marketing.
Work toward Company performance standards through business-to-business partnerships, referrals, and participation in or hosting of in-store and community events.
Maintain store security and complete opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with Company policies and procedures and applicable laws and regulations; assist with store audits, reports, and financial data compilation.
Monitor and maintain the interior and exterior appearance and cleanliness of the store, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment, handling multiple challenging tasks to meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Key holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance options, including telemedicine and HSA/FSA medical spending account options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Employee Assistance Program with free access to mental health resources, life coaching, and other resources for employees and family members.
Discount Marketplace offering discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing over time.
Business casual dress code that includes jeans and sneakers.