Assistant Store Manager

Asurion•Mokena, IL

20d•Onsite

About The Position

The Assistant Store Manager is an hourly leadership role responsible for supporting the Store Manager in daily store operations, customer experience, repair performance, inventory management, and team development. As second-in-command, this role helps ensure the store operates efficiently and consistently in alignment with company standards. The Assistant Store Manager is expected to be proficient in front-of-house operations, repair processes, repair queue management, and day-to-day store execution, while providing hands-on support to technicians and front-of-house team members. The role may work at other company locations within the designated market according to business needs; reliable transportation is required, and occasional travel between locations during the workday may be necessary. The position supports store operations and execution, including opening and closing, customer flow, repair intake and completion, task delegation, workflow monitoring, and awareness of performance, labor coverage, demand, repair volume, and operational needs. It supports technicians with troubleshooting, quality standards, job completion, and process adherence; manages and prioritizes the repair queue; reviews tickets and job status; and helps identify performance gaps and process improvements. The Assistant Store Manager also supports front-of-house customer service, including check-in, diagnostics, sales conversations, claims support, repair updates, and issue resolution. The role helps manage escalations, maintains a professional and customer-ready environment, and promotes a customer-focused culture. It supports inventory management through parts organization, cycle counts, accuracy, shrink prevention, handling, receiving, transfers, returns, reconciliation, and documentation. The role helps onboard, train, and develop technicians and other team members through hands-on coaching, observation, and feedback. It reinforces daily expectations and accountability, serves as a resource to the team, supports training readiness, and participates in daily communication and huddles. Compensation is hourly and non-exempt, with overtime eligibility in accordance with applicable wage and hour requirements. Incentive compensation follows the current Store Lead ICP structure, with performance-based earnings tied to applicable operational, customer, repair, and sales metrics.

Requirements

Strong working knowledge of front-of-house operations, repair processes, and store execution.
Proficiency in all required repairs and ability to assist with technical execution and repair quality.
Ability to delegate tasks, manage repair flow, and support team productivity.
Strong customer service presence and ability to support escalations and team coaching.
Ability to flex across market locations as needed; reliable transportation to the assigned work location is required.
Ability to support onboarding, training, and development of new and existing team members.
Ownership mentality regarding store readiness, inventory accuracy, repair execution, and customer experience.
Professionalism, accountability, and consistency in supporting store performance.

Responsibilities

Support the Store Manager in daily store operations, including opening and closing, customer flow, repair intake and completion, and front-of-house execution.
Help ensure company processes, operational standards, customer experience expectations, and repair procedures are consistently followed.
Delegate daily tasks and align the team on priorities, service levels, repair commitments, and customer needs.
Monitor store workflow and help resolve issues affecting productivity, customer experience, or repair turnaround time.
Maintain awareness of store performance, labor coverage, customer demand, repair volume, and operational needs.
Work at other company locations within the designated market as needed and travel between locations during the workday when required.
Maintain proficiency in required repairs and repair-related processes.
Support technicians with troubleshooting, quality standards, job completion, and repair process adherence.
Manage and prioritize the repair queue to support timely service, accurate communication, and efficient job completion.
Review repair tickets and job status for accuracy, follow-through, and customer communication.
Partner with the Store Manager to identify repair performance gaps and support coaching or process improvements.
Support front-of-house operations, including customer check-in, diagnostics, sales conversations, claims support, repair updates, and issue resolution.
Model customer service behaviors, reinforce service expectations, and assist with escalations and service exceptions within company guidelines.
Help maintain a professional, organized, and customer-ready store environment.
Support inventory management, including parts organization, cycle counts, inventory accuracy, shrink prevention, and documentation.
Help ensure parts availability supports repair demand and customer commitments; follow standards for inventory handling, receiving, transfers, returns, and reconciliation.
Identify inventory issues or gaps and communicate them to the Store Manager or appropriate support teams.
Support onboarding of new team members in store processes, front-of-house expectations, repair workflows, and customer experience standards.
Train and develop technicians and store team members through hands-on coaching, observation, and feedback.
Reinforce daily expectations, task ownership, repair standards, and operational accountability; lead by example and serve as a team resource.
Assist the Store Manager with identifying training needs and supporting team readiness.
Participate in daily communication, huddles, and follow-up to drive alignment and execution.
Balance hands-on repair and front-of-house support with leadership responsibilities and support overall store performance.