Assistant Store Manager
About The Position
The Assistant Store Manager partners with a store manager to oversee the daily operation of an AT&T retail store. The role supports store operations, team management and development, merchandising, product launches, and efforts to meet and exceed sales objectives while delivering an exceptional customer experience with AT&T products and services. The position also includes outreach and promotional activities, including off-site events as needed. The Assistant Store Manager coaches retail sales consultants to help them achieve sales and service goals. AT&T provides paid training to support leadership development. The role is based at Ross Park Mall in Pittsburgh, Pennsylvania, is an onsite office role, and is scheduled for 40 hours per week.
Requirements
- Excellent communication and leadership skills.
- Three or more years of sales and/or customer experience in telecommunications or a related industry.
- Prior management experience.
- Well-developed planning, analytical, and problem-solving skills.
- Familiarity with wireless terminology, industry trends, and AT&T mobility systems.
- Ability to collaborate with key stakeholders on initiatives beyond store walls.
- Strategic perspective and ability to champion change.
- Ability to inspire a team through high performance, collaboration, and teamwork.
- Ability to utilize professional expertise to solve problems and analyze issues.
- Initiative and a focus on creating results.
Responsibilities
- Partner with the store manager to oversee all aspects of daily retail store operations.
- Help manage and develop the store team.
- Assist with merchandising and product launches.
- Help meet and exceed sales objectives.
- Ensure customers receive an extraordinary experience with AT&T products and services.
- Conduct outreach and promotional activities, including off-site events as needed.
- Coach retail sales consultants to help them meet sales and service goals.
- Champion change and foster high performance, collaboration, and teamwork.
- Use professional expertise to solve problems and analyze issues.
- Take initiative and strive to create results.
Benefits
- Medical, dental, and vision coverage.
- 401(k) plan.
- Tuition reimbursement program.
- Paid time off, including at least 23 vacation days each year, and company-designated holidays.
- Paid parental leave.
- Paid caregiver leave.
- Additional sick leave beyond what state and local law require may be available but is unprotected.
- Adoption reimbursement.
- Short-term and long-term disability benefits.
- Life and accidental death insurance.
- Supplemental benefit programs, including critical illness, accident, hospital indemnity, and group legal coverage.
- Employee Assistance Programs (EAP).
- Employee wellness programs.
- Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet (including fiber where available), and AT&T phone.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
