Assistant Store Manager

Genuine Parts Company•Baldwinsville, NY

13d

About The Position

The Assistant Store Manager supports the Store Manager across all store functions while maintaining active, customer-facing sales responsibilities. The role uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and strengthen its position as the dominant parts supplier in the market. The Assistant Store Manager oversees store operations, including counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks. They coach team members, monitor progress, and assist or perform tasks when needed to maintain standards, coverage, and continuity. This role is designed as a developmental pathway to becoming a Store Manager. It may require overtime based on business needs and keyholder duties, including opening and closing the store.

Requirements

High school diploma or equivalent.
Leadership experience.
Automotive aftermarket service industry or hobby/DIY experience, or willingness to learn about automotive products and services.
Passion for customer care and building long-term relationships.
Ability to thrive in a fast-paced, complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift up to approximately 60 pounds in some situations.
Customer-centric approach with both external and internal customers.
Ability to stand and walk for extended periods, bend, stoop, reach, and use ladders or stools.
Visual accuracy for identifying part numbers and sequences.
Ability to multitask and maintain attention to detail in a fast-paced environment.

Nice To Haves

Technical or trade school courses or degree completion.
Background or passion in automotive, heavy equipment, farming, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision business, or management experience in fast food, restaurant, or convenience store settings.
ASE Certifications.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may influence or be responsible for direct reports and labor-planning financial impact.
Sell actively and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks, including scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor store metrics such as sales, inventory accuracy and turn, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and resolve problems.
Provide leadership oversight, training, and performance management across store functions, including counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach team members, monitor results, and step in as needed.
Support talent development by coaching team members and mentoring successors for advancement.
Promote adherence to safety, asset protection, operational processes, and continuous-improvement initiatives.